Reservations Assistant

IELS Malta is a leading English language school operating within the tourism and education industry for over 35 years, operating all year-round providing tuition and accommodation to students from all over the world.

We are currently seeking an experienced professional to support and assist the Reservations and Accommodation Manager and the reservations team by performing a variety of related tasks as directed by Management.

Applicants must be in possession of EU working documents.

This role includes various duties (but not limited to):

• Assist the Reservations and Accommodation Manager in all matters related to Reservations and efficient operation of the Reservations department;

• Input and process the bookings received, and send out all relevant information and financial documents to agents / direct / accommodation providers;

• Check accommodation / courses availability before confirming bookings;

• Deal with direct / agents’ enquiries; distribute information regarding courses and accommodation; work out and send quotes;

• Manage booking and allocation charts for the Day’s Inn Hotel and Young Learner hotel residences;

• Assist the Reservations and Accommodation Manager with weekly / monthly / quarterly reports to analyse accommodation occupancy;

• Keep an update on amounts due by Agents, direct debtors and when instructed chase on any outstanding payments;

• Produce necessary financial records to the Accounts department in conformity with operational / accounting procedures;

• Immediately collect payment for any walk-in bookings or extension of stay or additional services;

• Issue and follow up the visa letters and assist students requiring entry visa to stay in Malta, liaising with IELS Welfare department and Immigration department;

• Any additional ad hoc administrative duties as required and designated by the Reservations and Accommodation Manager and / or Head of Sales and Reservations.

An attractive remuneration package will be offered to the most suitable applicant in accordance with his/her experience and qualifications. Salary range €15,000 – €17,000 depending on qualifications and experience.

Qualifications, traits and attitude:

• Must have previous experience;

• Possess excellent organizational skills, reliable and can work within a team and on own initiative;

• The ideal candidate must have a pleasant disposition and excellent customer care and communication skills (written, and verbal).

Only EU applicants or applicants holding the relevant working permits can be considered.