Head Housekeeping Supervisor

Hugo’s Group is Malta’s premier hospitality and entertainment brand, bringing together vibrant nightlife destinations, a signature burger bar, and two cutting-edge hotels. Built on a foundation of exceptional service and forward-thinking innovation, we continue to set new standards in guest experiences.

At Hugo’s Group, we offer rewarding career opportunities, competitive benefits, and a collaborative environment where teamwork is at the heart of everything we do. As proud holders of the Equality Mark certification, we are deeply committed to fostering an inclusive, supportive, and transparent workplace where every individual has the opportunity to thrive.

If you’re driven, energetic, and passionate about hospitality, join our dynamic team and play a key role in creating unforgettable experiences for guests from across the globe.

The Head Housekeeping Supervisor is responsible of leading our team of Housekeeping Supervisors as well as Housekeeping attendants and ensuring we provide excellent customer service.

Responsibilities

• Approach encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

• Comply at all times with Hugo’s Hotels' standards and regulations to encourage safe and efficient hotel operations

• Check rooms and common areas, including stairways and lounge areas, for cleanliness

• Coordinate work activities among departments

• Ensure compliance with safety and sanitation policies

• Educate housekeeping staff on cleanliness, tidiness and hygiene standards

• Examine the property to determine the need for repairs or replacement of furniture and/ or equipment

• Investigate and address complaints regarding poor housekeeping service

• Issue supplies and equipment as needed and participate in regular inventory checks to ensure proper supply levels

• Maintain an inventory of cleaning supplies

• Monitor and replenish the cleaning products stock

• Motivate team members and resolve any issues that might occur

• Oversee staff performance on a daily basis

• Prepare work assignments in an effective manner

• Perform various cleaning duties in instances of staff shortages

• Assist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements

• Schedule shifts and arrange for replacements in cases of absence

• Train housekeeping attendants on cleaning and maintenance tasks

• Serve as a problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner

Qualifications and Assets

• At least 4 years’ experience working in a similar position

• Ability to use industrial cleaning equipment and products

• Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure

• Ability to work a variable shift pattern

• Demonstrated success in collaborating with diverse organisational functions to accomplish common goals

• Excellent organisational and team management skills