Cluster Reservations Sales Agent

As a full-time Reservations Sales Agent, you will work with trend data to respond to guest and customer enquiries to develop strong relationships and maximise revenue opportunities.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

• Produce quotations and written confirmation to all clients

• Upsell the hotel product in order to maximise revenue opportunities

• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

• Ensure bookings are guaranteed and no-show charges / late cancellation charges are applied where appropriate

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills

• Positive attitude and good communication skills

• Commitment to delivering a high level of customer service

• Confident telephone manner

• IT skills

• Fluency in English and preferably another language