Customer Project Executive

We are on the lookout for a Customer Project Executive to manage the customer journey and fulfilment of customer orders up until order completion and delivery, while ensuring accuracy, quality, and timely service.

Tasks, Duties and Responsibilities

• Order Estimation

  • Prepare and coordinate order estimates based on customer requirements, specifications, quantities, materials, finishing, and delivery requirements.

  • Review customer requirements and ensure all relevant details are accurately captured before an order proceeds to production.

  • Identify potential issues at the order-entry stage and resolve them before production wherever possible.

• Customer Communication and Relationship Management

  • Act as the main point of contact for customers following the closing of the sale and communicate professionally and promptly.

  • Develop and maintain strong, professional relationships with customers.

  • Understand customer expectations and proactively manage communication throughout the order lifecycle, providing customers with regular updates on the progress of their orders and communicating any changes that may affect them.

  • Handle customer requests, questions and follow-ups in a timely manner.

• Order Fulfilment and Production Coordination

  • Monitor orders from confirmation through pre-production, production, finishing, dispatch and delivery.

  • Coordinate closely with the Production and Operations teams to ensure orders are progressing according to schedule and follow up internally where necessary.

  • Ensure customer specifications are correctly communicated to the relevant internal teams.

  • Escalate significant concerns to the Head of Operations where necessary.

  • Coordinate Procurement of job-specific materials or consumables.

• Administration

  • Maintain accurate records of customer communications, order specifications, order-related documentation and any other important information.

  • Maintain an up-to-date overview of all active orders and proactively follow up where necessary.

  • Maintain effective internal coordination and contribute to improvements.

  • Perform any other duties that may be required from time to time.

Requirements

• Previous experience in managing customer accounts, order management, sales administration or a similar role.

• Customer-focused and professional.

• Highly organized and detail-oriented.

• Reliable and confident in communicating with clients and colleagues at different levels.

• Excellent verbal and written communication skills.

• Proficient in computer skills such as Microsoft Office and CRM systems.

What We Offer

• Health insurance.

• Competitive salary package.

• Supportive and collaborative working environment.

• Opportunity to work within a dynamic and growing organisation.