UK Market Customer Support Agent

Here at Greentube Malta we are always on the lookout for the best talent out there and we're now on the hunt for a Customer Service Agent to join the team! If you're a people person and understand the importance of providing excellent customer service - this might be just the perfect role for you.

Sounds interesting? We want to hear from you!

Your tasks

• Respond promptly to incoming communication with a high level of service ensuring player satisfaction, and handling of all general enquiries

• Assisting players through email, live chat and inbound phone calls

• Providing our players with the best level of service

• Provide technical support with common problems such as cookies, browsers and updates

• Report player issues to the team leader and relevant internal departments where applicable

• Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino

• Provide explanations to players about our product / site / policies

• Keep up to date with new information / procedures

• Supporting and guiding players with all requests and escalating and following up where necessary

• Ensure quality assurance, KPI’s and SLA’s are met

• Working with a dynamic team, for a support office open 365 days per year

• Support primarily on weekends and public holidays

• Work is scheduled on shift basis

• Responding to player comments on our social media channels

Your profile

• High level of customer service skills and good communication skills

• Excellent computer skills and good knowledge of internet and mobile apps

• A proven team player factor with a ‘can do’ attitude.

• Experience in iGaming or a keen interest in casino and sportsbook would be advantageous

• Native or near native level of English, both written and spoken

Our offer

• Private health insurance, including dental and eye check ups

• €300 wellness / working from home allowance

• Allocated personal development budget per year (€1,500)

• Hybrid setup – flexible work-from-home policy with 2-3 days per week working from the office

• Remote working policy - allows employees to work abroad for up to three months per year in a country of their choice (applicable upon passing probation and limited to Europe)

• 2 big company events per year with smaller events and team-building activities happening throughout the year

• Weekly catering at the office

• Free fruit and drinks at the office

• Mental health counselling / therapy support

• Online e-learning with iGaming-specific topics and material

About Greentube Malta

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry-leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience.

As Greentube’s biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly skilled workforce, a reputable regulatory framework, low costs, and a strict approach to responsible gaming. The country’s regulatory bodies have set benchmarks in the gaming industry.