Front Office Shift Leader

We are currently seeking a Front Office Shift Leader to join our team.

Responsibilties

• Liaising with the Front Office Manager to ensure that enough staff is available, particularly during peak hours

• Ensuring that staff is appropriately attired and that their appearance enhances the Hotel’s image

• Ensuring cooperation between Front Office and the Housekeeping and Maintenance departments

• Ensuring that the Front Desk is kept clean and presentable at all times

• Liaising closely with the Housekeeping department on checkouts, room moves etc.

• Identifying training needs and bringing them to the attention of the Front Office Manager

• Carrying out regular on-the-job training

• Performing check-ins and check-outs according to company standards

• Correctly taking pre-authorisation

• Presenting bills to guests during their check-out

• Being available to deal with complaints / requests

• Ensuring that all guests are greeted by name and “with a smile”

• Ensuring that registration forms are correctly completed, paying particular attention to charge-out details and credit rules

• Liaising with reservations and pre-allocating rooms, bearing in mind the preferences of regular guests and VIPs

• Ensuring that the guest list register is updated during the day and copies are sent to the appropriate departments

• Ensuring that guest details are input into the Brilliant system upon check-in

• Ensuring maximum room occupancy in line with the agreed policy on over-bookings