Customer Care Executive

The Gollcher Group represents SkyNet Worldwide Express in Malta, providing courier and online shopping deliveries to Malta.

Responsibilities

• Assess customer needs to recommend appropriate services

• Develop a rapport with customers, demonstrating a friendly and helpful attitude

• Familiarize yourself with current information about services available for customers

• Answering customer queries by phone / email

• Assist with general administrative and customer service tasks as required

• Record and update information accurately within the relevant systems

Requirements

• O'level standard of education

• Computer literacy, preferably including ECDL

• Ability to cooperate with and support other members of the team

• Fluency in English is a must

• Currently based in Malta