Customer Support Representative

Ever thought about combining your linguistic prowess, love for iGaming, and desire for a sunny lifestyle on a Mediterranean island? Well, you might have just hit the jackpot!

We, at Grodt, operate several thrilling casinos and are on the hunt for a dynamic Customer Support Representative to join our vibrant crew based in the heart of Sliema, Malta.

As our new Customer Support Representative, your mission will be to make our players feel like they’re winning even when they’re not! You'll be the casino’s friendly voice, responding to player inquiries via live chat and email. You’ll tackle various topics from gameplay issues to account queries and more.

Your working schedule will be on a shift basis, and yes, it includes weekend shifts. But don’t worry, with the Mediterranean sun, every day feels like a holiday!

What is expected of you?

• Provide top-of-the-line customer service to our players through live chat and email.

• Skilfully address and resolve player inquiries and complaints.

• Work solo and collaboratively with the team – we're all in this game together!

• Proactively identify potential issues and propose solutions.

• Keep yourself updated on our games and services to better assist players.

What are you expected to bring?

• Native or fluent English language skills (written and spoken).

• French, German or Spanish will be an asset.

• Computer skills.

• Ability to work in a team and also fly solo when required.

• Ability to multitask and work efficiently under pressure.

• Proactive attitude with a problem-solving mindset.

• Interest in iGaming.

Previous experience in iGaming is a plus, but not mandatory. We value motivation and eagerness to learn above all else. Everyone needs to start somewhere.

Why Grodt?

We believe work should be fun, and at Grodt, fun is our business. You'll be joining an energetic and multicultural team in a bright and friendly open space located in the centre of Sliema. We love a good celebration - there's always champagne popping for the right occasions and Friday beers to usher in the weekend.

Our journey at Grodt is an adventurous one. From launching new games to organising grand team-building events, there’s never a dull moment. We believe in taking care of our people, so we offer health insurance and other benefits, all while you enjoy the balmy Maltese weather.

Sounds like your kind of paradise? Ready to spin the wheel of fortune? If you're up for this exciting role, don’t wait any longer! Roll the dice, apply now through our apply button. We can't wait to welcome you to our team!