Customer Service Advisor

Forestals Group of Companies, one of Malta’s longest-established business groups and a market leader in consumer electronics, home appliances and technology products, is seeking a motivated Customer Service Advisor to join its Servicing team.

The successful candidate will provide excellent customer support through telephone calls, emails, live chat, and face-to-face interactions, ensuring customer enquiries and issues are handled professionally, efficiently, and accurately.

Key Responsibilities

• Handle incoming calls, emails, chat enquiries, and walk-in customers.

• Provide accurate information on products, services, and orders.

• Log, manage, and follow up on service requests, complaints and pending issues through to resolution.

• Assist with order enquiries, tracking, and changes.

• Maintain accurate customer records using the company’s ticketing and CRM systems.

• Identify customer needs, provide appropriate solutions, and ensure high levels of customer satisfaction.

• Collaborate with internal teams to resolve issues and maintain excellent service standards.

• Collect customer feedback and follow company procedures and service targets.

Requirements

• A customer-focused attitude, with previous customer service experience preferred.

• Excellent verbal and written communication skills in Maltese and English.

• Strong telephone, communication, listening, and problem-solving skills.

• Good knowledge of Microsoft Office and customer service systems.

• Technical knowledge or familiarity with consumer electronics and home appliances will be considered an asset.

• Ability to multitask, prioritise workloads, remain calm under pressure, and adapt to different customer needs.

Working Hours

The successful candidate will join an established team, build positive customer relationships, and contribute to delivering a consistently high-quality service.

How to Apply

Interested candidates should submit their CV and cover letter.