Gaming Host

Position Summary

To establish and maintain high standards of service by recognising the value and potential of every guest at the Dragonara Casino and that all customers are assisted in an impeccable and professional manner at all times.

To facilitate the daily shift operations of the Technical department.

Duties and Responsibilities

• Welcome guests, assist them in removing selected items of clothing, keys, handbags and other items as required and accept and register receipt of such items against an identity number.

• Ensure that all guests who enter the Casino are registered as per the Gaming Act of Malta.

• Ensure all required information is correctly inputted in the Online Gaming system.

• Ensure that Dragonara Gaming LTD complies with FIAU rules and regulations regarding guest information which is required to be captured / kept.

• Promote a clean, safe, healthy, and friendly work environment for staff and guests.

• Provide witnessing / authorizing signature for slot jackpot payments as described by department policies and procedures.

• Authorize guest services as predetermined by complimentary procedures.

• Perform the service functions of exchanging currency, redeeming payout tickets and coordinating guest?s satisfaction resolution.

• Know Players Club benefits, property amenities and marketing programs.

• Effectively communicate orally and in writing.

• Responsible for maintaining a consistent, regular attendance record.

• Conform to related internal security and operational procedures.

• Report equipment-related and customer-related incidents

• Rectify minor malfunctions on any slot machine and report any malfunction beyond his ability to rectify.

• Participate in the stacker collection if required.

• Must be dressed according to company standards in order to portray a professional image at all times and to maintain guest relations desk in accordance with management specifications.

Confidentiality

Whilst working for the Company there will be access to a wide variety of confidential information concerning the Company, guests, and employees.

It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests, and employees unless otherwise stated. Please refer to the Employee Handbook for full policy details.

Other Information

As the casino's level of business varies considerably, there is a need for flexibility in attitude, approach, and working hours.

The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Experience

• Worked in a similar environment.

Education or Qualification

• Secondary school completion.

• Flexibility regarding work hours is essential.

• Proof of eligibility to work in Malta.