Assistant Housekeeping Manager

The Assistant Housekeeping Manager supports in overseeing daily operations to ensure all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and safety. The Assistant Housekeeping Manager supports the Room Division Manager in overseeing daily operations to ensure all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and safety. This role combines hands-on supervision with administrative responsibilities, contributing to smooth departmental performance and an exceptional guest experience.

Key Responsibilities

• Coordinate and supervise housekeeping activities, ensuring rooms and public areas are cleaned according to brand standards and within required timeframes.

• Lead, motivate, and support room attendants, public area attendants, and laundry staff. Assist with onboarding, ongoing training, and performance evaluations.

• Conduct regular inspections of guest rooms and public spaces, identifying areas for improvement and ensuring corrective actions are taken promptly.

• Monitor stock levels of cleaning products, linens, and equipment. Assist with ordering, storage, and cost control.

• Support the creation of staff schedules, manage daily assignments, and ensure adequate coverage during peak periods.

• Respond to guest requests, concerns, and complaints professionally and efficiently, ensuring high satisfaction.

• Ensure all housekeeping procedures follow hygiene, safety, and sanitation regulations.

• Work closely with Front Office, Maintenance, and other departments to coordinate room readiness and resolve operational issues.

• Assist with departmental reports, productivity tracking, and documentation required by management.

Qualifications and Skills

• Previous experience in housekeeping, supervisory or same role

• Strong leadership, communication, and interpersonal skills.

• Excellent attention to detail and commitment to high standards.

• Ability to manage time effectively and work under pressure.

• Knowledge of cleaning techniques, equipment, and safety protocols.

• Basic administrative and computer skills (e.g., PMS, MS Office).

• Flexibility to work shifts, weekends, and holidays as required.