Talent Development Manager

Summary

To engage with the Corinthia team, focusing within the organisation and providing comprehensive Learning and Development to all employees to support the achievement of corporate and individual vision and goals. To effectively plan, research, design and deliver new talent initiatives. To assist and work closely with the Human Resources Team to operate an effective and efficient Human Resources and Talent department to ensure innovation and compliance with best practice, Corinthia policies and current legislation.

Duties and Responsibilities

• Keeps abreast of the newest trends and innovations in the hospitality industry and within Talent Development

• Networks with the learning and development and hospitality community, acting as an ambassador for Corinthia

• Attends seminars, webinars and participates in online forums in areas of benefit to the business. To share the latest Learning and Development philosophies with the HR and Talent team, HODs and / or colleagues as appropriate, to enhance the development of individuals and the business

• Is present within the operation on a daily basis, demonstrating an enquiring mind to identify talent development, quality and procedural needs and to support departmental trainers and Head of Departments within their work environment. Adopts a flexible approach to working hours, observing the business at different times of day and during different days of the week and at weekends / during important events as required

• Analyses guest and colleague feedback reports (e.g. Market Metrix, Hotel iQ, LQA assessments, Colleague Satisfaction surveys, TripAdvisor feedback etc.) on a daily basis, in particular focusing on trends that emerge and planning Talent Development initiatives to meet priority needs within the business

• Runs a quarterly (and no less than six monthly) training needs analysis with each Head of Department so as to effectively adjust and enhance talent development priorities, In addition to analysis of probation and performance review data

• Plans, presents and ensures provision for all annual required Learning and Development activities in line with business needs and projections within our comprehensive annual budget

• Takes responsibility for purchasing all required training materials, resources and providers in line with our company's purchase order and invoicing procedures

• Is an effective talent development ambassador, communicating all future and past Learning and Development initiatives imaginatively and effectively through all colleague communication channels and media, as appropriate (e.g. HOD meetings, Quarterly full team meetings, Colleague recognition and award ceremonies, “Spirit” colleague magazine, Talent Development noticeboards, Fourth Hospitality on-line bulletins, colleague facebook pages, emails and texts, colleague restaurant flyers etc.)

• Analyses and evaluates all Learning and Development activities on a monthly basis. Communicates to executives, HODs and colleagues the success of various Learning and Development initiatives, demonstrating their positive impact on the business

• Maintain effective communication within the HR and Talent department and ensure that the team are aware of all Learning and Development initiatives and advise when support is required

• Communicates openly with the Director of Human Resources at regular one-to-one meetings and on a daily basis, ensuring that they are kept well informed of all planned initiatives and their success as well as any challenges that have arisen and which require support

• Communicates openly with the Executive and Head of Department teams where there is cause for concern or where successes are to be celebrated

• Attends and fully participates in all related Head of Department meetings together / in conjunction with fellow HODs within the HR and Talent team

• Network with Head of Departments and Executives to ensure an effective flow of communication and to offer support, coaching, mentoring and guidance as required

• Is fully conversant with the Corinthia Employee Handbook and as well as CHI Learning and Development policies

• Prioritises and flexes all Learning and Development activity in accordance with the priority needs of the business

• Works with the Director of HR to set all Learninag nd Development SMART objectives and works with effective timelines and priority management mechanisms to deliver these successfully

• Leads and supports the Corinthia team through a path of successive Learning and Development initiatives which drive the Spirit of Corinthia, which embeds our Craftsmanship of Care values, which deliver promises set by the company for personal career development and realisation of ambitions for colleagues, and which leads to business success

• Builds relationships with Corinthia colleagues through presence within the operation, through Learning and Development programmes and by attending and supporting all colleague-related events both on-site and off-site

• Creates innovative, engaging and inspiring Learning and Development programmes to be presented personally, by departmental trainers, training champions or external Learning and Development consultants and providers (as appropriate)

• Uses a variety of audience-appropriate learning methods, including learning material, e-learning, classroom-based learning, learning tools, external courses, external consultancy-led programmes, apprenticeship schemes, and government-funded schemes and such like

• Updates programmes with the latest imagery, language and thinking, thereby ensuring that Learning and Development is ever evolving

• Offers individual coaching and mentoring or to set up such support with internal or external coaches and mentors as needed

• Communicates and plans for the coordination and delivery of all Learning and Development initiatives, including careful organising and scheduling of training space both in-house and externally where required. To be responsible for overseeing the setup of equipment for all Learning and Development programmes.

• Works with the Talent Selection Manager to create links with charities and educational providers both in the UK and abroad. Develops meaningful work experience and graduate development programmes, which are widely regarded within our industry

• Works with the Group Learning and Development Manager for CHI to support the rollout of company-wide talent development initiatives. Supports the piloting of new initiatives at Corinthia as required

• Takes responsibility for ensuring that all statutory training is delivered in an effective and timely manner by external providers or through e-learning as appropriate

• Ensures a continual delivery cycle of the following programmes (or similar) to support the business to:

  • Train the trainer

  • Supervisory skills

  • Customer care and etiquette Skills

  • Investigation, disciplinary and grievance handling

  • Performance management

  • Interviewing techniques

  • Performance review techniques

  • Presentation skills

  • Sales techniques

  • Highly effective leadership skills

• Delivers or arranges the delivery of Leadership Development and / or skills programmes so that our Executive and Head of Department team experience advancement in their own careers

• Facilitates or assists in the facilitation of outward bound activities, brainstorming events, and strategic setting events as appropriate

• Quality test aspects of the business as required during observations or as a guest. To source other providers of quality testing and to support departments as feedback is given

• Works closely with and assists colleagues responsible for quality standards throughout the business to ensure that analysis and evaluation of quality standards is effective, that Market Metrix reports are being regularly assessed by all departments, and that related action plans are being completed promptly and are supported by new L&D material and initiatives

• Works with the Director of HR, HR Manager and HR and Talent team to develop an engaging programme of colleague performance and development reviews and objective setting tools, with clear metrics to support analysis and reporting of all such activity

• Develops a process of people meetings to be held with the Director of HR, HR Manager, Executives and Head of Departments from each area of the business to determine future requirements of the business and to plan and support the development of our team members to meet such needs

• Focuses on the creation / improvement / effectiveness of talent mapping and succession planning programmes to fulfil our aim of “growing” our future leaders

• Ensures that people meetings, along with personal development reviews, demonstrate CHL’s commitment to its team members and provide a focus on

• Ensuring that personal aspirations are being supported by the Executive, Head of Department and the business through structured plans and training

• Ensuring that colleagues are actively pursuing their stated career or development aspirations and that their achievements are recorded so that CHL has a clear picture of where Talent lies

• Ensure that departmental succession plans are being supported by team member development and internal recruitment activities

• Ensures that all training administration is accurately formatted, completed and up to date. To engage departmental trainers and / or training interns in entering training records and L&D material on a shared L&D database. To issue monthly reports on all training activities

• Is fully conversant with the workings and potential of our Human Resources Software, “Fourth Hospitality”

• Supports our Talent Selection Manager at industry/institute networking and awards events, headhunting new talent and Craftspeople for Corinthia Hotel

• Works with PR to enter Corinthia high performing colleagues for all relevant industry / specialism awards to motivate colleagues, inspire pride in our colleagues and to create great PR for Corinthia as an employer of choice

• Builds professional relationships with key L&D providers and consultants, negotiating rates in line with company guidelines

• Fully supports the HR and Talent team with the organisation and coordination of colleague events

Confidentiality

• Whilst working for the Company, there will be access to a wide variety of confidential information concerning the company, guests and employees

• It is that all such information remains confidential and must not be disclosed to anyone outside the Company, guests or employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details

Health and Safety

• Is aware of and complies with safe working practices as stipulated by Health and Safety Legislation and as applicable to the incumbent's place of work. This will include awareness of any specific hazards at the workplace

• Wears appropriate and obligatory protective clothing provided or recommended by the Company

• Report any defects in the building. plant or equipment according to hotel procedure

• Ensures that any colleague, guest or visitor accidents are reported immediately in accordance with correct procedures

• Attends statutory Fire, Health and Safety training and is fully conversant with and abides by all rules concerning:

  • Fire health and safety

  • Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health

  • Risk Assessment for your department

  • Hotel Fire and Bomb Procedures

Other Information

• As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours

• The above description is not to be regarded as exhaustive. Other duties and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate

Talent Profile

• Experience

  • Previous guest exposure in the tourism and hospitality industry is desired

  • Crisis management

  Skills and Knowledge

  • Customer resolution training.

  • Knowledge of first aid

  • Previous upsell training

  • Previous team leading training and experience

  • Additional European Language desired

  • Microsoft Office, PMS such as Opera, Go Concierge, Internet

  • Team leading skills

  Education or Qualification

  • A diploma for hospitality-related studies is desired.

  Requirements

  • Unsociable hours

  • Shift working

  • Flexible