Sales Assistant

Job summary

The Sales Assistant plays a crucial role in creating a positive shopping experience for our customers by providing knowledgeable assistance, maintaining store standards, and contributing to sales targets. The position holder will be involved in a variety of tasks aimed at ensuring the smooth operation of the store and enhancing customer satisfaction.

Detailed description of main tasks:

• Greet customers warmly and provide a friendly and professional service.

• Assist customers in finding products that meet their needs and preferences.

• Offer styling advice and product recommendations based on customer requests.

• Handle customer enquiries, complaints, and returns efficiently and courteously.

• Ensure a high level of customer satisfaction by maintaining a helpful and responsive attitude.

• Maintain up-to-date knowledge of current fashion trends, products, and promotions.

• Actively engage with customers to drive sales and achieve individual and store targets.

• Demonstrate in-depth product knowledge, including features, benefits, and brand history.

• Upsell and cross-sell products to maximise sales opportunities.

• Process transactions accurately using the point-of-sale system.

• Ensure the store is clean, organised, and visually appealing at all times.

• Assist with merchandising and display activities, following company guidelines.

• Replenish stock on the shop floor and ensure products are correctly priced and labelled.

• Monitor and maintain fitting rooms, ensuring they are tidy and ready for customer use.

• Conduct regular stock checks and report discrepancies to the management team.

• Work collaboratively with colleagues to create a supportive and productive team environment.

• Participate in team meetings and contribute ideas for improving store performance.

• Assist with training and mentoring new staff members when required.

• Communicate effectively with team members and management to ensure smooth store operations.

• Adhere to all company policies and procedures, including health and safety regulations.

• Assist with inventory management, including receiving and unpacking deliveries.

• Participate in promotional events and activities to enhance the store’s visibility and customer engagement.

• Perform any other related duties as assigned by the Store Manager to support the overall success of the store.

Qualifications:

• Required

  • School leaving certificate.

• Desirable

  • A level of education at MQF Level 3

Experience:

• Desirable

  • At least 1 year of experience in a similar role

Skills:

• Required

  • Excellent oral and verbal communication skills

  • Ability to work in a fast -paced environment

  • A passion for fashion and a keen eye for style

  • Ability to work retail hours

  • Basic computer skills

  • Excellent customer service attitude

  • The right aptitude to sell

  • Attention to detail

  • Proficient in the Maltese language

• Desirable

  • Familiarity with point-of-sale systems

Disclaimer: This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge etc. These are subject to change as needed by management.