Senior Room Attendant

The Bay Street Group boasts a diverse portfolio centered around three entertainment-focused pillars: Retail, Hospitality, and Food and Beverage. The Bay Street Shopping Complex provides a delightful blend of high street brands with over 50 retail outlets, restaurants, services, family entertainment, and even houses the four-star BE.HOTEL. Additionally, the Group proudly manages the award-winning 5-star Hyatt Regency Malta and operates the Rainforest Cafe Malta franchise within the Bay Street Shopping Complex.

Role Description:

The Senior Room Attendant is responsible for supporting the smooth operation of the Housekeeping department by maintaining high standards of cleanliness, presentation and guest service. The role involves coordinating daily housekeeping activities, assisting with room inspections, responding to guest requests and supporting junior team members to ensure an excellent guest experience.

Duties and Responsibilities:

• Coordinate and support daily housekeeping activities to ensure rooms and public areas meet hotel standards.

• Assist with room inspections, ensuring cleanliness, presentation and maintenance standards are maintained.

• Monitor room status and communicate closely with Front Office, Engineering and other departments regarding guest requests, room moves and repairs.

• Respond to guest requests and housekeeping enquiries promptly and professionally.

• Support the Executive Housekeeper and Assistant Housekeeping Manager with daily operations and departmental tasks.

• Assist in guiding and supporting housekeeping team members, promoting teamwork and high service standards.

• Monitor housekeeping supplies and linen, ensuring stock is maintained and wastage is minimised.

• Report maintenance issues, guest complaints and operational concerns to the relevant supervisor.

• Ensure Lost and Found items are recorded and handled in accordance with hotel procedures.

• Follow all hotel policies, procedures, confidentiality requirements and brand standards.

• Maintain a safe, clean and organised working environment, following health and safety regulations.

• Attend departmental meetings and mandatory training sessions as required.

• Carry out any other reasonable duties assigned by the Housekeeping Management team.

• Confidentiality

  • Maintain the confidentiality of all company, guest and employee information.

  • Do not disclose confidential information to unauthorised individuals.

• Health and Safety

  • Follow all company health and safety procedures and safe working practices.

  • Wear appropriate protective clothing whenever required.

  • Report any defects, hazards, accidents or incidents immediately.

  • Attend mandatory Fire, Health and Safety training and comply with all relevant procedures, including fire and emergency protocols.

• Sustainability

  • Engages in sustainable practices while in the workplace, accepting and following sustainable workplace policies and procedures.

  • Ensures workplace practices meet guest needs while also supporting the organisation’s efforts to reduce its environmental footprint.

  • Promotes the embedding of sustainable practices in workplace policy and culture.

  • Collaborates to contribute to or lead change management initiatives that support the organisation’s sustainability goals.

Requirements:

• Currently based in Malta.

• Previous work experience in a similar role, preferably in a hotel setting.

• Strong time management skills with the ability to work efficiently under pressure.

• Effective communication and interpersonal skills to interact positively with guests and colleagues.

• Keen attention to detail and a commitment to delivering high-quality service.

• Flexibility to work weekends, holidays, and evenings as required.

Benefits:

• Complimentary hot meals while on duty.

• Free on-site parking at Bay Street Car Park.

• Exclusive discounts across our restaurants and at selected outlets within the Bay Street Complex.

At Bay Street Group, we are proud to be a fair and inclusive employer. We celebrate diversity and are committed to providing equal employment opportunities to all individuals regardless of gender, age, nationality, disability, religion, sexual orientation, or any other protected characteristic. Our hiring decisions are based on merit, qualifications, and business needs.