Reservations & Distribution Executive

As part of our Commercial Department, the Reservations and Distribution Executive will be responsible for managing the hotel's reservations function and optimising distribution channels to maximise revenue, occupancy, visibility, and conversion. This role combines reservations leadership with distribution management, ensuring rates, inventory, content, and promotions are accurately maintained across all sales channels while delivering excellent service standards.

Key Responsibilities

• Oversee the daily operations of the Reservations department, ensuring efficiency, accuracy, and high service standards.

• Lead, coach, and develop the Reservations team to achieve departmental objectives.

• Manage room inventory, availability, allotments, restrictions, and channel allocations across all distribution platforms.

• Maintain and optimise rates, packages, promotions, supplements, and special offers in line with the hotel's commercial strategy.

• Ensure accurate connectivity and functionality between PMS, CRS, Channel Manager, OTAs, and direct booking channels.

• Monitor and optimise hotel performance across OTA platforms including Booking.com, Expedia, Hotelbeds, and other distribution partners.

• Manage and update hotel content, descriptions, amenities, images, and promotional material across all distribution channels.

• Support initiatives that maximise direct bookings through Barcelo.com and other direct channels.

• Analyse booking pace, pickup trends, channel production, and market performance, providing recommendations to improve results.

• Ensure compliance with distribution agreements, rate parity guidelines, cancellation policies, and booking conditions.

• Collaborate closely with Revenue Management, Sales & Marketing, and Front Office teams to optimise occupancy and revenue.

• Prepare regular reports on reservations, channel performance, and distribution effectiveness.

Requirements

• Degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.

• Minimum 2 years' experience in Reservations, Distribution, Revenue Management, E-Commerce, or Channel Management within the hospitality industry.

• Experience working with OTA platforms such as Booking.com, Expedia, and Hotelbeds.

• Strong understanding of hotel distribution, online sales strategies, and channel management.

• Experience using Opera Cloud or a similar hotel PMS.

• Strong analytical, organisational, and problem-solving skills.

• Advanced knowledge of Microsoft Excel and Microsoft Office applications.

• Excellent communication and leadership skills.

• Excellent command of English, both written and spoken. Additional languages will be considered an asset.

• Ability to manage multiple priorities and perform effectively under pressure.

• High attention to detail and a proactive, results-driven mindset.

Desirable Experience

• Experience within an international hotel chain.

• Knowledge of SynXis or similar CRS platforms.

• Experience managing direct booking channels and hotel website content.

• Understanding of revenue management principles, forecasting, and demand analysis.

• Previous supervisory or team leadership experience.

What We Offer

• Career development opportunities within Barceló Hotel Group.

• Ongoing training and professional development.

• Exposure to revenue management, distribution, and commercial operations.

• A dynamic and international working environment.

• Employee benefits and preferential rates across Barceló properties worldwide.

• The opportunity to contribute directly to the commercial success of one of Malta's leading lifestyle hotels.

Join Barceló Fortina Malta and play a key role in driving reservations excellence, distribution performance, and revenue growth.