Front Office Supervisor

At Marriott, you can be a part of something bigger than yourself, be inspired by what’s possible, and discover your own future. 

AC Hotels by Marriott St. Julian’s is looking for an individual who takes ownership and demonstrates strong leadership skills to join our team as a Front Office Supervisor.

As a Front Office Supervisor, you will play a key role in overseeing the day-to-day operations of the Front Office team. You will ensure a seamless guest journey while maintaining the brand’s standards and the hotel’s service expectations. This role requires effective coordination with other hotel departments, the ability to lead by example, and a commitment to supporting and developing team members to deliver a warm and memorable guest experience.

Key responsibilities include, but are not limited to:

• Supervise and support Front Office Associates throughout their shifts, ensuring compliance with hotel procedures, operational requirements, and Marriott Brand Standards. 

• Oversee daily Front Office operations, ensuring efficient check-in and check-out procedures, accurate room allocation, and a smooth guest journey from arrival to departure.

• Assist in training new team members to ensure they are aligned with both hotel objectives and brand standards.

• Ensure accurate shift handovers, appropriate follow-up on outstanding matters, and effective communication of relevant operational information.

• Take responsibility for operational decisions in the absence of the Front Office Manager, and escalate matters when necessary.

• Identify opportunities for process improvements and operational efficiencies, contributing to their development and implementation in collaboration with the Front Office Manager.

• Act as the first point of escalation for complex guest inquiries and complaints, handling them professionally in person, by phone, and in writing.

• Lead by example, providing guidance and coaching to colleagues to promote teamwork, accountability, and consistent service delivery.

• Oversee daily cash handling, billing accuracy, credit card transactions, and guest folio reconciliation.

Requirements:

• Proficiency in English. 

• Knowledge of additional languages would be considered as an asset.

• Previous experience in Front Office operations and guest service within a hotel environment is essential.

• Knowledge of the Opera property management system is essential.

• Strong leadership, communication, organisational, and interpersonal skills.

• A professional appearance, positive attitude, and genuine passion for delivering excellent guest service.

• Flexibility to work shifts, including evenings, weekends, and public holidays.

Benefits:

• Access to Marriott’s learning platform.

• Access to a special associate rate available through Marriott. 

• A 20% discount on our retail outlets. 

• One free meal while on duty.

• Opportunities to participate in company social gatherings and team events.

• The opportunity to develop your skills and experience within an internationally recognised hospitality brand.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

If you are passionate about hospitality and ready to grow and thrive in your career, we would love to hear from you!

Apply by submitting your CV via the Apply button.