Hospitality Agent

The 1926 Collection comprises 4 luxury properties situated in Sliema and Valletta, each hotel in the collection having its own distinctive features.

Our aim is to provide our customers with an unrivalled quality product through our facilities and services, which embody our core values and embrace our key pillars: Wellness, Sustainability and Smart Technology.

We are committed to upholding the values of integrity, inclusivity, sustainability and excellence, and proud to welcome candidates who share our values.

Responsibilities:

• Welcoming guests in a warm and professional manner.

• Supporting guests and the operation by serving as the central information hub.

• Performing guest check-ins and check-outs.

• Processing payment types such as room charges, cash, checks, debit, or credit card.

• Providing guests with directions and information regarding our hotel and local areas of interest.

• Preparing daily reports from the PMS, identifying any special requests, and checking reports for accuracy.

• Completing designated cashier and closing reports in the system.

• Preparing and processing documents for the Accounts department.

• Supporting with guest relations duties, including review handling, events hosting and complaint handling.

To apply: The potential candidate will ideally possess the following skills and qualities:

• Proven work experience in a similar role.

• An excellent command of the English language.

• Proficiency in German, French and / or Italian will be considered an asset.

• Proficiency in Microsoft Office.

• Experience using the Opera system will be considered an asset.

• A professional attitude and appearance.

• Solid written and verbal communication skills.

• Relevant qualifications would be considered an asset.

• Excellent organisational skills.

• Excellent multitasking and time-management skills, with the ability to prioritise tasks.

• Positivity and a guest-centric approach.

• Team player.

• Flexibility to respond quickly and positively to a range of work situations.

• Approachable, welcoming, friendly, and enthusiastic.

• Patient and empathetic.

• Self-motivated and responsible.

• Flexible, punctual, organised and efficient.

• Availability to work flexible hours, on a shift basis.