Boutique Hotel Supervisor

The 1926 Collection is seeking to recruit a Boutique Hotels Supervisor to champion the day-to-day operations and guest relations functions at its Valletta properties, 1926 Le Parisot and 1926 La Galerie. 

Responsibilities

• Allocation of resources

  • Prepare and manage staff schedules to ensure adequate coverage across all shifts

  • Monitor attendance, manage shift changes, and ensure compliance with

  • labour regulations

• Maintaining standards

  • Ensuring that all guest rooms and public areas are cleaned, set up and prepared in accordance with the requisite standards

  • Ensuring that the breakfast operation is adequately prepared and set up in accordance with the requisite standards

  • Assisting in the daily operations, ensuring smooth handovers between shifts

  • Liaising with the Head of Operations to communicate ideas for operational improvements

• Inventory and stock management

  • Conducting regular and accurate stocktakes of drinks, amenities, and equipment

  • Ensuring all supplies are adequately stocked, tracked, and ordered in a timely manner

• Property condition

  • Regularly inspecting rooms and hotel areas to ensure that the property is in the correct condition

  • Flagging and reporting maintenance issues to the respective departments/ suppliers 

• Hospitality

  • Ensuring a consistently high level of guest satisfaction through proactive engagement and service excellence

  • Addressing guest complaints promptly and professionally, ensuring appropriate follow-up and escalation when needed

  • Circulating amongst guests during the breakfast service, to take feedback and action accordingly 

  • Liaising with the Head of Hospitality on guest issues, complaints and feedback 

  • Ensuring that the requisite preparations for VIP guests and special occasions are in place

  • Liaising with the Head of Hospitality on any guest-relations initiatives and communicating these with guests

  • Taking a proactive approach towards guest hospitality, and communicating ideas and suggestions to the Head of Hospitality 

  • Taking ownership of the weekly aperitivo and ensuring suitable preparation

  • La Galerie: Being aware of scheduled art exhibitions, ensuring that these are communicated with hotel guests to minimise disruptions, making the requisite preparations, and ensuring own presence during these events

Skills and Qualities

The potential candidate will ideally possess the following:

• Minimum of 2 years of experience in a supervisory role in the hospitality industry

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Ability to handle multiple tasks and work under pressure

• Proficiency in Microsoft Office Suite. Experience using the Opera system will be considered an asset

• Strong problem-solving and decision-making abilities

• High level of attention to detail and organisational skills

• Ability to work flexible hours, including evening shifts, weekends, and holidays

• Knowledge of Housekeeping operations and an eye for detail