Job Description
At the Urban Valley Resort & Spa we strive to always deliver a superior quality service. We aim to continuously exceed expectations and encourage our team members to offer exceptional service to each and every guest.
We are currently seeking a passionate and dynamic sales professional who is able to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Responsibilities / duties:
- Implement and execute all sales objectives and action plans to reach and exceed the targets set.
- Establish parameters, quote and negotiate prices with customers.
- Identify and pursue business opportunities and follow up on sales leads.
- Respond and provide feedback on changing marketing conditions and new trends.
- Establish and maintain files of major accounts and assist in maintaining the accounts management system.
- Ensure that selling strategies are adhered to during negotiations and maximize up-selling opportunities whenever possible.
- Maintain awareness of competitor activity, developments and best practices.
- Replying effectively and swiftly to client requests origination through different channels.
- Develop and maintain a detailed knowledge of all aspects of the resort in order to sell effectively and ensure the client has accurate information.
- Track key business to determine the effectiveness of current systems and processes and identify areas for improvement.
- Any additional ad-hoc duties as required to assist in hotel operations.
Skills and qualifications required:
- Experience in sales most preferably within a hospitality environment.
- Very good command of English both written and spoken.
- Ability to work both independently and in a team.
- Knowledge of Opera is considered an asset.
- Proficient in the use of Microsoft Office applications.
