IT Administrator

Tumas Group is seeking to recruit an IT Administrator to join the IT department on a full-time basis. Reporting to the IT Manager, the selected candidate will work on a range of technologies and devices in different areas of the company and will support users in day-to-day issues.

Key responsibilities include:

• User Support and Troubleshooting:
  
  
  
  • Provide first-line technical support to users regarding software applications and IT systems.
  
  
  • Troubleshoot and resolve issues related to Microsoft Access, WordPress, Shireburn software, and other IT applications.
  
  
  
  


• SharePoint and Power Automate Support:
  
  
  
  • Assist users in navigating and utilizing SharePoint for document management and collaboration.
  
  
  • Help implement and support automated workflows using Power Automate for business processes.
  
  
  • Support training sessions for staff on SharePoint features and Power Automate capabilities.
  
  
  
  


• Microsoft Active Directory Management:
  
  
  
  • Assist in managing user accounts, groups, and permissions through Active Directory.
  
  
  • Help with onboarding and offboarding processes, including the creation and deactivation of user accounts.
  
  
  
  


• WordPress Management:
  
  
  
  • Assist with maintaining and updating the company’s WordPress site, including content updates and plugin management.
  
  
  • Troubleshoot common issues related to WordPress performance and usability.
  
  
  
  


• Shireburn Software Support:
  
  
  
  • Provide assistance with Shireburn software, addressing user inquiries and troubleshooting problems.
  
  
  • Support users in understanding and leveraging the software’s capabilities for effective use in their roles.
  
  
  
  


• Documentation and Reporting:
  
  
  
  • Maintain documentation for procedures, user guides, and troubleshooting steps for software applications.
  
  
  • Assist in reporting and analyzing data from various applications to help optimize processes.
  
  
  
  


• Collaboration and Teamwork:
  
  
  
  • Work closely with other IT team members to enhance software functionality and user experience.
  
  
  • Collaborate with other departments to gather feedback and identify areas for improvement.
  
  
  
  

Requirements:

• Diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience).


• Familiarity with Microsoft Access, including database management and report generation.


• Basic understanding of SharePoint, Power Automate, and their functionalities.


• Knowledge of Microsoft Active Directory for user and permission management.


• Experience with WordPress for website management and content updates.


• Strong troubleshooting abilities with a focus on user support.


• Detail-oriented mindset with good analytical skills to identify issues and propose solutions.


• Excellent verbal and written communication skills.


• Ability to work collaboratively within a team and interact effectively with end-users.

Applicants in possession of the following attributes will be preferred:

• A minimum of three (3) years of work experience in an IT support role or a similar position.


• Basic knowledge of scripting languages (e.g., PowerShell) for automation tasks.


• Familiarity with IT service management principles.


• Understanding of Shireburn software.


• Willingness to learn new software and technologies as required.

Tumas Group - KMP-94980