Field Support Technician

About Us
TrioMed is a leading distributor in the medical sphere, specialising in high-end healthcare equipment and digital technology, including MRI systems, CT scans, Ultrasounds, Mammography systems, Patient Monitors, Image Guided Therapy Equipment, X-Rays, Health Enterprise Informatics, and more. Representing industry brand leaders like Philips, Hologic, and Linet, TrioMed has established a significant installed base across all healthcare institutions around Malta and Gozo. TrioMed is also an ISO certified organisation, demonstrating its commitment to delivering high-quality products and services, and is a fully-owned subsidiary of Prohealth Ltd.

As TrioMed continues to expand, the Company is looking to strengthen its Field Service team with the addition of a full-time Field Support Technician.

Purpose
The primary responsibility of the Field Support Technician would be to support clients by installing, commissioning, and servicing high-end medical equipment.

Responsibilities

• To install and commission new equipment and modalities, as per manufacturer’s recommendations.


• To provide preventive maintenance and service support on equipment and modalities assigned.


• Perform routine inspections to ensure equipment and modalities are functioning correctly.


• Collaborate with Field Support Team Leader and Operations team to solve complex issues.


• Troubleshoot and repair any issues that arise with equipment and / or systems.


• Provide technical support and training to clients or end-users as required.


• To assist clients and end users in fault finding and problem solving as required.


• Any other task as assigned by the Field Support Team Leader.

Requirements

• Have a minimum MQF Level 5 - BTEC extended diploma in Electronics / Electrical Engineering (or similar qualifications in relevant fields).


• Be able to manage one’s time and workload efficiently, work on own initiative, whilst at the same time have the ability to work in synergy within a team.


• Have strong interpersonal and customer service skills.


• Have a positive (can-do) attitude.


• Be willing to periodically attend online training modules and occasionally participate in training sessions abroad, to ensure up-to-date knowledge of the equipment and modalities as specified by the manufacturer.


• Be familiar with basic IT concepts and applications.


• Have a valid driver’s license.

Previous experience in a similar position will be considered an asset.

What We Offer

• Competitive salary package.


• Exclusive employee discounts on the group’s brands of products.


• Comprehensive health insurance.


• Continuous professional development.


• A welcoming culture that will make you feel at home.

How to Apply
Interested candidates are to send their CV and covering letter to letter via the apply button below.
Triomed - KMP-94852