IT Operations Support Officer

The Waterfront Hotel Limited

Basis: Full-Time

Closing Date: 27-Dec-2024

Job Ref: KMP-95752

Location: Sliema

The Waterfront Hotel Limited Logo

Basis

Full-Time

Apply by

27-Dec-2024

Location

Sliema

Salary

Undefined

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We are currently seeking an IT Operations Support Officer to join our team.

Responsibilities

  • Log, prioritize, assign and follow up on all service calls on computer hardware.

  • Troubleshoot system and computer problems, diagnosing and solving issues in a timely manner.

  • Assist team members and business users with their IT needs.

  • Oversee and maintain equipment such as video conferencing equipment and PABX system to ensure all is working in tip-top condition.

  • Upkeeping of technical documentation and maintaining proper comprehensive emergency procedures.

  • Keep track of all computer hardware and software licenses and ensure that IT stores are always kept in order and ensure an adequate level of stock.

  • Procure and ensure sufficient inventory of computer-related supplies.

  • To provide administrative support and housekeeping activities.

  • To participate in induction courses and deliver the basic information of how the IT Operations function operates and how users are to report issues.

  • To prepare the necessary hardware and software for new employees.

  • To ensure that all hardware is collected and checked when an employee is terminated, and accounts are disabled in a timely fashion.

  • Monitor the IT ticketing system and submit progress reports to the Team Leader on a weekly basis.

  • Document procedures, and technical documentation.

  • Prepare and ensure that purchase orders and invoices are processed as per company procedure and in a timely fashion.


General

  • Be knowledgeable of the company policies and procedures.

  • Adhere to the IT change management policy and procedure.

  • Conduct research and propose to the Group IT Manager solutions for the optimisation of systems that will bring benefits to the business operations.

  • Maintain confidentiality about information being processed, accessed, or stored.

  • Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.


Skills and Competencies

  • A diploma / advanced diploma in IT / Computer Studies or an equivalent.

  • Good written and verbal communication skills.

  • Ambitious, good attitude, willing to learn and teamwork spirit.

  • Problem-solving skills and eye for detail.

  • Knowledge of how to repair and configure PCs and Laptops.

  • Knowledge of ITIL processes.

  • Sound experience in Microsoft platforms and products such as Microsoft Office 365 and other Microsoft products.

  • Willing to work in multi-site organisation environments.

  • Must be willing to be on-call and travel to off-sites.

  • Minimum 2 years experience in the hospitality industry.