Reception Manager

The Warren Collection

Basis: Full-Time

Closing Date: 08-Nov-2024

Job Ref: KMP-94404

The Warren Collection Logo

Basis

Full-Time

Apply by

08-Nov-2024

Location

Undefined

Salary

Undefined

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We are currently seeking a Reception Manager to join our team.

Responsibilities:

  • To supervise the professional greeting of clients and visitors, to the highest standards.

  • To manage room reservations ensuring that the bookings team are processing all enquiries accurately.

  • Recruitment, induction and training of receptionists and meeting room co-ordinators.

  • Appraisals and performance management of staff, including monthly meetings.

  • Leading, monitoring, motivating and inspiring the team; providing guidance and support.

  • Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services on-going development of skills and knowledge for the FOH team.

  • Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.

  • Manage the implementation for any change or upgrade in software systems.

  • Monitor budget and produce weekly / monthly reporting where applicable.

  • Supervise the coordination of VIP functions and events.

  • Review the uniform requirements and source new suppliers if needed.


The Warren Collection - KMP-94404