Job Description
We are currently seeking a Reception Manager to join our team.
Responsibilities:
- To supervise the professional greeting of clients and visitors, to the highest standards.
- To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
- Recruitment, induction and training of receptionists and meeting room co-ordinators.
- Appraisals and performance management of staff, including monthly meetings.
- Leading, monitoring, motivating and inspiring the team; providing guidance and support.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services on-going development of skills and knowledge for the FOH team.
- Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.
- Manage the implementation for any change or upgrade in software systems.
- Monitor budget and produce weekly / monthly reporting where applicable.
- Supervise the coordination of VIP functions and events.
- Review the uniform requirements and source new suppliers if needed.
