Travel Specialist

Travel Mall | FCM, are currently looking for an enthusiastic, passionate individual to join our Operations team.

Our ideal candidate will have a minimum of 2 years of travel consulting experience, understand what excellent service means for customers, be travel industry oriented. You’ll like working in a team environment, but also comfortable working autonomously.

You’re someone who enjoys being part of a company with a serious focus on keeping employees happy, productive, and supported. This is a fantastic opportunity for the right candidate who wants to pursue or build a career for themselves in the travel industry.

Key components of this role:

• Delivering strong service consistency through operational practices


• Ensuring our service offerings to our clients is world-class


• Displaying a high level of operational knowledge


• Working as an operational member within the business


• Collaborating with their colleagues


• Building a strong and brighter future for Travel Mall

Key attributes:

• Demonstrate a positive attitude, motivation and adherence to our processes


• Intuitive-Forward thinking and able to identify business needs in advance and take steps to improve


• Effective communication, demonstrate excellent, open and honest communication internally and externally


• Multi-tasking-Able to manage time effectively to complete all tasks in a timely manner, maximising productivity


• Knowledge of products and the desire to continue learning


• Detail orientated, attentive to client and traveller's needs. Ability to actively listen and interpret requirements and provide sound and constructive information and options for travel


• Team player ability and desire to work collaboratively with internal and external stakeholders, both independently at times and within a team environment

Qualifications / requirements:

• Previous solid experience as a Travel Consultant


• Strong GDS experience, Amadeus


• A flexible team player, always willing to help and take on extra work when required


• To prioritise the workload to ensure deadlines are met without supervision, whilst always working efficiently and calmly


• A sharp eye for detail and accuracy and the skill to manage a high volume of bookings


• Excellent written and verbal communication skills


• A track record of excellence in customer service


• Strong airfare / change processes

Interested candidates should send their CV and covering letter via the apply button below by 20th October 2024.
The Travel Mall - KMP-94528