Front Office Agent

The NEU Collective seamlessly combines hospitality and vacation experiences through its range of hotels and food and beverage outlets. Nestled in the heart of Gzira, 115 The Strand Hotel, Urban Rooms, and Strand Suites serve as perfect pied-à-terre options, allowing guests to immerse themselves in the local Mediterranean lifestyle. Guests can enjoy convenient access to Bookbites Café and Strand Café for refreshing beverages or quick bites.

The Cumberland Boutique Hotel, located on St. John Street, stands as a landmark offering tranquil surroundings and sweeping views of the Grand Harbor.

The NEU Collective takes pride in its diverse food and beverage offerings, showcasing authentic Mediterranean flavours. Grana Restaurant, located in Sliema and Valletta, provides the perfect setting to indulge in delicious Italian gourmet cuisine and share memorable moments with friends and family.

If you are passionate about providing exceptional service and creating memorable experiences for guests, we invite you to meet with us and join our highly dedicated Front Office team.

Responsibilities: 

• Ensure a seamless check-in process, extending a warm greeting.


• Prioritizing guest satisfaction by diligently attending to ones needs and requests.


• Managing all formalities related to the arrival, departure and inquiries of guests, clients and / or visitors.


• Ability to handle phone calls, emails, and further communication in a timely and professional manner.


• Maintain a proficient understanding of the operations, policies, room types and hotel amenities.


• Collaborate closely with other departments to ensure smooth and effective communication.


• Undertake any additional responsibilities within the Front Office domain as assigned by the Front Office Manager.

The potential candidate will ideally possess the following skills and qualities:

• Excellent command of the English language; other languages would be an asset.


• Previous experience within the field of customer service or front desk.


• Proficiency in computer literacy.


• Able to work shift duties, including evenings, nights, weekends and / or holidays.

The Neu Collective - KMP-95300