Front Desk Attendant

The Eden entertainment centre is your ultimate destination for thrilling experiences and unforgettable entertainment. With a diverse array of attractions including bowling, laser tag, escape rooms, darts, arcade games, and dining options, we are dedicated to providing exceptional customer service and creating a warm and inviting environment where guests can make lasting memories with family and friends.

Responsibilities:

• Greet guests with warmth and enthusiasm, creating a positive first impression for all visitors.


• Serve as a knowledgeable resource for guests, providing information on attractions, pricing, and special offers.


• Assist guests with smooth check-in processes for various attractions and manage reservations for parties and events.


• Handle incoming calls, messages, and emails promptly and professionally, addressing inquiries and concerns with care.


• Accurately process ticket sales, reservations, and payments using our point-of-sale system, ensuring proper documentation and financial procedures.


• Coordinate group bookings and special events efficiently, collaborating with other departments to meet guest needs.


• Maintain a clean and organized reception area, monitoring the lobby for cleanliness and promptly addressing any issues.


• Address guest concerns or complaints with empathy and professionalism, seeking swift resolutions to ensure guest satisfaction.


• Work closely with colleagues across departments to provide seamless assistance and exceed guest expectations.


• Actively promote additional attractions and upsell premium services to enhance guest experiences and drive revenue.


• Ensure compliance with company policies and security measures to maintain a safe and enjoyable environment for all guests and staff.

Qualifications:

• Previous experience in customer service or hospitality preferred.


• Excellent communication and interpersonal skills, with the ability to engage with a variety of customers.


• Strong attention to detail and accuracy in transactions.


• Proficiency in basic computer skills and point-of-sale systems.


• Ability to multitask and prioritize tasks effectively in a fast-paced environment.


• Problem-solving skills and the ability to handle difficult situations with patience and professionalism.


• Availability to work evenings, weekends, and holidays as needed.

Join us at The Eden and be part of a team dedicated to creating unforgettable experiences for our guests! Apply now to embark on an exciting journey with our dynamic team.
The Eden - KMP-95002