Technical Services Specialist

  • Basis:  Full-Time
  • Closing Date:  15 Nov, 2020
  • Job Ref:  KMP-55863

Job Description

Job Roles and Responsibilities

  • Provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems;
  • Provide support to all clients remotely, via telephone or email, as well as onsite;
  • Ensure that all client and internal IT infrastructure operates efficiently;
  • Deal directly with end-users and must effectively communicate answers in a way they can understand;
  • Deal with connection problems, inabilities to access data, slow performance, and inefficient programs;
  • Work on-site to modify, install, clean, and repair computer software and hardware;
  • Delivering day-to-day tasks required for internal IT support services;
  • Responsible for internal and client back-ups.

Education Required

  • Have a bachelor’s degree in computer science, information systems or a related subject or a Higher National Diploma, coupled with at least 2 years of experience.

Skills Required

  • Excellent analytical and problem-solving skills;
  • Having interpersonal skills to communicate with customers and solve technical-related problems quickly and efficiently;
  • Be conversant with Microsoft Windows desktops and OSX;
  • Basic knowledge of networks including setting up of routers and other network equipment;
  • Possess good English and Maltese language skills;
  • Be in possession of a car and valid driving license;
  • Have good telephone skills and be customer-oriented;
  • Be a team player with a pleasant and outgoing personality and show initiative.