Technical Services Specialist

Shireburn Software

Job Ref: KMP-55863

Shireburn Software Logo

Basis

Full-Time

Apply by

15-Nov-2020

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Job Roles and Responsibilities

  • Provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems;

  • Provide support to all clients remotely, via telephone or email, as well as onsite;

  • Ensure that all client and internal IT infrastructure operates efficiently;

  • Deal directly with end-users and must effectively communicate answers in a way they can understand;

  • Deal with connection problems, inabilities to access data, slow performance, and inefficient programs;

  • Work on-site to modify, install, clean, and repair computer software and hardware;

  • Delivering day-to-day tasks required for internal IT support services;

  • Responsible for internal and client back-ups.


Education Required

  • Have a bachelor's degree in computer science, information systems or a related subject or a Higher National Diploma, coupled with at least 2 years of experience.


Skills Required

  • Excellent analytical and problem-solving skills;

  • Having interpersonal skills to communicate with customers and solve technical-related problems quickly and efficiently;

  • Be conversant with Microsoft Windows desktops and OSX;

  • Basic knowledge of networks including setting up of routers and other network equipment;

  • Possess good English and Maltese language skills;

  • Be in possession of a car and valid driving license;

  • Have good telephone skills and be customer-oriented;

  • Be a team player with a pleasant and outgoing personality and show initiative.


Shireburn Software - KMP-55863

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