Junior IT Support Technician

We are seeking a Junior IT Support Technician to join our team and provide technical assistance. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong desire to learn and grow within the field of IT support. As a Junior IT Support Technician, you will be responsible for diagnosing and resolving technical issues, installing and configuring hardware and software, and providing technical support both remotely and on-site.

Responsibilities:

• Investigate and resolve software and hardware issues.


• Configure and install workstations with in-house software applications and peripherals for users.


• Understand, configure, and troubleshoot in-house software applications.


• Maintenance and repair of IT hardware equipment as well as live casino equipment.


• Assist in performing viral maintenance and clean-up on the in-house hardware.


• Provide additional IT support to users across all company departments.


• Assist in the installation of new cabling, termination, and testing of cables.


• Install and calibrate audio / visual equipment.


• Manage all technical IT issues within live studios.


• Monitor the delivery of live streams from the live casino and/or studio to the encoding servers.


• Adhere to company policies and procedures regarding all essential duties and responsibilities.


• Perform other duties as required.

Qualifications:

• Diploma in Computer Science or advanced certification in an IT-related field.


• Excellent communication skills in English, both written and verbal.


• Knowledge of computer hardware components and troubleshooting.


• Demonstrated ability to be a team player and to work in a fast-paced environment.


• Team player mentality with ambition and motivation.


• Strong organisational skills and attention to detail.


• Required to be part of a 24/7 roster.

Person Specification (skills, knowledge, experience, attitude):

• Excellent problem-solving.


• Knowledge of gaming would be considered an asset, but it is not necessary.


• Willingness to work on a shift basis, including night shifts, weekends, and public holidays.


• Proficient in written and spoken English and independent computer user.


• Flexible approach to work, a can-do attitude, and a willingness to learn.


• Ability to work independently with minimal supervision and collaboratively with other team members.

Religa Limited - KMP-95307