Casino Expert

Welcome to Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your seat.

Pinnacle invites you to join our team and become an instrumental figure in the exciting realm of sports betting. Our vibrant team is fuelled by passion and driven by innovation, working together to redefine the landscape of sports betting and gaming. Together, we constantly strive to surpass limitations and deliver unparalleled experiences to sports enthusiasts worldwide. Prepare yourself for a thrilling journey and discover sports in an entirely new dimension with Pinnacle!

Role Overview
Responsible for delivering the Casino KPIs under the supervision of the Casino Manager through initiation and execution of promotions and campaigns, player segmentation and analysis, games performance reviews and optimization and assistance or ownership of ad-hoc and ongoing projects.

Key Responsibilities:

• Propose, plan and execute promotions and campaigns with clear objectives to deliver the Casino KPIs working closely with CRM, Marketing and Operations


• Perform prior and post-campaign analysis to identify areas for improvement, create an effective follow-up plan and conclusions or take appropriate action


• Responsible to optimize and propose various strategies that increase player engagement and website performance


• Liaise with Fraud, Payments, CSD and various teams in day-to-day casino-related operations and escalations


• Works closely with Game providers to maintain a deep understanding of their products according to Pinnacle Casino's strategy and KPIs and build good relationships that help mutual growth


• Regularly review games performance and pro-actively highlight any new trends for consideration as well as lobby recommendations for consideration


• Investigate and take immediate corrective action to mitigate losses to the business


• Assists the Casino team in improving the Casino product, performing user-acceptance-testing of new features and proposing website upgrades that will improve results


• Understands the business and marketing metrics in view of casino strategy and works with a numbers-driven analytical approach


• Understand how Pinnacle campaigns and the third-party campaign tools operate while being fully aware of player strategies and mechanics


• Keep up-to-date with market and industry knowledge and ensure all game offerings and relationships with suppliers are compliant with all relevant regulations


• Reporting to the Casino Manager

Experience and Qualifications:

• Minimum of 2 years work experience in online gaming industry


• Understanding of online casino bonuses and game products


• Very good knowledge of Excel and PowerPoint


• A Bachelor’s degree is preferable but not mandatory


• Excellent written and spoken command of English


• Experience working in a multicultural and dynamic environment

Skills:

• Ability to recognize player activities that are either beneficial or detrimental to the business


• Has a strong data-driven and analytical approach


• Ability to make decisions, present solutions and multitask


• Self-driven with a positive and hands-on attitude, with strong interpersonal skills


• Must be methodical, focused and highly organised with good attention to detail


• A great team player, able to prioritize and work independently with little supervision where needed

Benefits:

• Private health insurance


• Monthly fitness subsidy

We are an equal-opportunity employer dedicated to fostering an inclusive and diverse workplace. We prioritize hiring the best candidates based on their skills and qualifications, irrespective of race, gender, age, religion, or any other characteristic. Our strength lies in our diverse teams, and we proudly celebrate and empower everyone to embrace and promote diversity throughout their time with us.
Pinnacle - KMP-95329