Core System Support

We are currently seeking a Core System Support to join our team.

Role Description
As part of the Core System Support team, you will be responsible for operating and maintaining the land-based gaming systems, including the National Lottery draw processes, as well as provide technical 2nd line support to our support desk, retailers and other personnel on gaming and application-related matters.

Responsibilities

• Operation and maintenance of retail and casino gaming systems


• Back-office configuration of new shops, equipment and personnel within the gaming systems


• Participation in back-office aspects of the National Lottery draw process


• 2nd line support to our support desk, retailers and other personnel


• Participation in the quality assurance process of gaming systems, terminals and internal applications.


• Escalation to and follow-up on 3rd party suppliers or internal resources as per incident management requirements


• Operation of multimedia display solutions

Key Requirements

• Have software or other technical certification or experience


• Be able to work in a mission-critical environment with responsibility and under pressure


• Be able to work as part of a team, on a shift basis including on-call


• Be able to follow procedures and effectively evaluate any risks


• Be able to express yourself fluently and meticulously in English both orally and in writing


• Have an eye for detail and actively suggest corrections or improvements


• Be willing to learn and take on new challenges and responsibilities


• Possess a clean police conduct

National Lottery plc - KMP-94346