Job Description
Middlesea Assist Ltd, is looking to recruit a Sales and Customer Executive to join its Customer Contact Centre team. The main responsibilities of the role include handling customer enquiries and concerns, providing product and claims information and solutions to our client’s insurance queries.
Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on-the-job training together with a buddy system to ensure the ideal learning environment is provided to the candidate without jeopardizing the level of service given to all its customers.
Job responsibilities and duties:
- Provide first-line insurance customer support
- Handling of incoming calls and emails in the most professional and efficient way in line with the company’s standards
- Working closely with other internal departments in resolving customer queries
- Issuing and sending client documentation
Qualifications and skills:
- Advanced level of education
- Fluency in written and spoken Maltese and English
- Be computer literate and familiar with Microsoft Office application
- Must be outgoing and have a positive attitude together with the ability to relate well with our customers
- Be an excellent team player and work well under pressure
- Portray problem-solving skills and a strong customer-oriented attitude
- Telephone etiquette, communication and organisational skills are a must
- Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care
Benefits upon employment:
- A gross annual salary of €25,000 for a 40-hour week
- Paid breaks and comfort breaks
- Motor and Home Assistance benefit
- Discounted insurance products
- On-the-job training throughout your career
After successful completion of the probation period candidate will be entitled to:
- 1-2 days hybrid working
- Birthday leave
- Off-peak leave
- Health insurance
- Variable salary
- Sponsorships for professional qualifications and training
Middlesea Assist Ltd
Established in 2012, Middlesea Assist brings together MAPFRE Middlesea plc, Malta’s leading insurer and MAWDY, the majority shareholder and multinational assistance company with global presence. Thanks to a complex network of corporate companies and a selected network of local contractors, Middlesea Assist specialises in the provision of insurance affiliate services and warranty products tailor-made to give a 360 degree support sphere to its clients.
