Job Description
Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 3-shift basis, with nights being in the minority of shifts. The main duty of the Contact Centre Agent is to handle incoming assistance services and ensure the service is dispatched and rendered to the client within the agreed time frame.
If you aspire to work with a business that leads the market, this is the job for you!
Job responsibilities and duties:
- Answer and handle incoming queries for assistance services through various channels;
- Correspond with contractors’ network by phone, chat or email;
- Resolve and document service information according to standard operating procedures;
- Other contact centre-related duties as may be assigned;
Qualifications and skills:
- Minimum of secondary level of education;
- Proficient in main Microsoft applications including the ability to learn and navigate new software;
- Excellent data entry and typing skills;
- Superior soft skills supported by an advanced ability to communicate in written form;
- Ability to effectively manage multiple priorities and work in a dynamic environment;
- Fluency in written and spoken Maltese and English.
The following would be considered an asset:
- Knowledge of basic home installation;
- Experience in a call centre environment;
- Knowledge of customer service practices and principles.
Benefits upon employment:
- Shift allowance;
- Paid breaks and comfort breaks;
- Towing and Home Assistance benefit;
- Discounted insurance products;
- On the job training throughout your career;
- After successful completion of probation period candidate will be entitled to:
- 1-2 days work from home;
- Birthday leave;
- Off-Peak leave;
- Production bonus;
- Health insurance;
- Variable salary.
Middlesea Assist Ltd
Established in 2012, Middlesea Assist brings together MAPFRE Middlesea plc, Malta’s leading insurer and MAWDY, the majority shareholder and multinational assistance company with global presence. Thanks to a complex network of corporate companies and a selected network of local contractors, Middlesea Assist specialises in the provision of insurance affiliate services and warranty products tailor-made to give a 360-degree support sphere to its clients.
