Front Office Manager

  • Basis:  Full-Time
  • Closing Date:  30 Sep, 2020
  • Job Ref:  KMP/HR/08/20/04

Job Description

Meeting Point Hotel Management (Malta) Ltd. operates a number of hotels in Malta under the brand name of Labranda Hotels and Resorts and is seeking to recruit a Front Office Manager on a full-time basis to be based at the Labranda Riviera Hotel and Spa in Marfa L/O Mellieha.

The selected individual will report directly to the hotel General Manager and will lead the entire function of the Front Office department.

Duties include but are not limited to:

  • Directly managing the front office team and ensuring proper and full completion of all front office duties;
  • Preparing monthly reports and budgets for the relevant department;
  • Issuing a weekly manning schedule for all the front office team members;
  • Evaluating the job performance of each team member of the front office including regular one-to-one meetings;
  • Maintaining strong working relationships and articulately communicating with all other Head of Departments in a systematized and coordinated fashion;
  • Verifying that accurate room status information is maintained and properly communicated to all internal stakeholders;
  • Adhering to and ascertaining that all cash-handling and credit company policies and procedures are being observed;
  • Monitoring and ensuring that all V.I.P’s, special guests and their relevant requests are being attended to in a timely fashion;
  • Build a good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

The selected candidate must:

  • Possess a minimum of 3 years’ experience in a similar role within the hospitality industry;
  • A degree / qualification in tourism is considered to be an asset;
  • Be very fluent in written and spoken English and German / French languages;
  • Solid knowledge of MS Office, particularly in Excel and Word;
  • Highly conversant in a property management system;
  • Thorough knowledge of customer service, office management and basic book-keeping procedures;
  • Be self-motivated, dynamic and able to work under pressure to help resolve issues efficiently whilst meeting deadlines;
  • Be accurate, discrete, well-organised and flexible;
  • Have excellent communication and people skills.

Shortlisted candidates will be requested by the selection board to present favourable reference letters.