Job Description
Join the team at Lidion Bank!
At Lidion Bank, we blend traditional banking values with modern, innovative solutions. We are committed to providing comprehensive financial services across a variety of industries, with a particular focus on technology and digital advertising.
We’re looking for a dedicated and service-oriented Onboarding Officer. The officer will be crucial to fostering strong relationships with clients and Corporate Service Providers (CSPs) at the Bank. This role aims to ensure smooth onboarding experiences, client satisfaction, and regulatory compliance by providing exceptional service, reviewing essential documentation, and facilitating effective communication between the Bank and its clients.
Primary Responsibilities:
- Liaising with Corporate Service Providers (CSPs) and direct clients both via emails and in person and being able to lead and take charge of the meetings.
- Initiate and enhance relationships that lead the bank to meet its objectives for profitability and business growth, while promoting the Bank’s brand and its products.
- Be able to understand the business of the clients by keeping abreast and informed.
- Develop and enhance strong relationships with clients and provide excellent customer service.
- Going through the bank account’s initial information together with other documents that are required such as KYC and source of wealth and source of funds documentation and to ensure that they are in good order before passing them over for Compliance and Risk analysis.
- Ensuring the upkeep of the Bank’s CRM system is updated at all times.
- Ensuring compliance with all regulations, legislation and guidelines.
Core Competencies:
- Hands-on with a can-do attitude.
- Proactive, ambitious, and vibrant approach.
- Excellent communication and interpersonal skills, with the ability to build connections and trust with clients.
- Strong problem-solving abilities, with a focus on delivering timely and effective solutions to client issues.
- Attention to detail and a commitment to maintaining confidentiality and integrity in client interactions.
- Be able to work in a team and independently.
Education and Experience:
- Bachelor’s degree in Business Administration / Finance or a relevant qualification.
- Experience in a customer-faced role within a bank, financial institution or CSP will be considered an asset.
Employee Centric Benefits at Lidion Bank
Lidion Bank’s employee-centric benefits scheme provides a personalized annual package, encompassing gym memberships, parking, food plans, mobile expenses, various insurances, and travel. It also includes unique perks like hobby contributions, paid volunteer days, and pet care, all designed to offer meaningful benefits to every team member.
Personal Development
Each member of the Lidion Bank team has the opportunity to access Udemy Business entirely free of charge (subject to change). This initiative underscores Lidion Bank’s commitment to fostering a culture of continuous learning and professional growth. Recognizing the importance of ongoing education, Lidion Bank also allows specific hours every month for employees to explore the range of courses that are not just directly related to their current roles but also those that align with their career and personal aspirations.
