Job Description
The Customer Care Assistant at Learning Works has the following general responsibilities:
- Handling of the front desk of the training hub;
- Ensuring that the training hub is always kept in a clean state;
- Ensuring that the training hub is properly maintained at all times;
- Ensuring that the front door is locked and electricity switched off at the end of each day and that the lecture rooms are locked when not in use;
- Handling the audiovisual requirements of the training hub;
- Handling the coffee breaks requirements in events when these are provided by Learning Works and liaising with CaterEssence when this is sub-contracted to them;
- Assisting the Executive Administrator as necessary.
Other more specific responsibilities are:
- Greeting students and visitors at the front desk and attending to their requirements and referring to the Executive Administrator where necessary;
- Assisting lecturers by collecting signed attendance sheets, in operating equipment in class (e.g. the interactive panel, screen or projector);
- Assisting in invigilation during examinations and tests when required;
- Ensuring that the Training Hub is cleaned every day as per established schedule;
- Ensures that in emergency situations where the regular cleaner/s is not present the training hub is still cleaned;
- Liaise with Vassallo Group Realty head of maintenance where their input in maintenance is required;
- Handles all the requirements of external users of the Training Hub;
- Assist in clerical duties assigned by the CEO and/or Executive Administrator.
