Customer Care Assistant

Learning Works

Job Ref: KMP-53012

Learning Works Logo

Basis

Part-Time

Apply by

24-Mar-2020

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The Customer Care Assistant at Learning Works has the following general responsibilities:

  • Handling of the front desk of the training hub;

  • Ensuring that the training hub is always kept in a clean state;

  • Ensuring that the training hub is properly maintained at all times;

  • Ensuring that the front door is locked and electricity switched off at the end of each day and that the lecture rooms are locked when not in use;

  • Handling the audiovisual requirements of the training hub;

  • Handling the coffee breaks requirements in events when these are provided by Learning Works and liaising with CaterEssence when this is sub-contracted to them;

  • Assisting the Executive Administrator as necessary.


Other more specific responsibilities are:

  • Greeting students and visitors at the front desk and attending to their requirements and referring to the Executive Administrator where necessary;

  • Assisting lecturers by collecting signed attendance sheets, in operating equipment in class (e.g. the interactive panel, screen or projector);

  • Assisting in invigilation during examinations and tests when required;

  • Ensuring that the Training Hub is cleaned every day as per established schedule;

  • Ensures that in emergency situations where the regular cleaner/s is not present the training hub is still cleaned;

  • Liaise with Vassallo Group Realty head of maintenance where their input in maintenance is required;

  • Handles all the requirements of external users of the Training Hub;

  • Assist in clerical duties assigned by the CEO and/or Executive Administrator.
    Learning Works - KMP-53012

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