Job Description
KPMG Microsoft Business Solutions is looking for a motivated Dutch Customer Support Agent who will deal with international client queries mainly in the Dutch market.
Responsibilities
- Daily monitoring of MBS Support Management Portal.
- Receives calls reporting issues from customers, seeks for issue relevant information and creates issue logs in the Support Management Portal.
- Providing 1st line assistance, triaging incidents and assigning them to the correct teams.
- Gets familiar with systems supported by the area.
- Maintains a high degree of customer service when responding to support issues.
- Takes ownership of support issues and seeks closure ensuring all relevant support procedures are followed.
- Ensures that second-line support provides periodical updates on issue resolution progress and records this information in Support Management Portal.
- Escalation of more complex calls to the relevant support team members.
- Answer the telephone and greets / helps visitors in a professional manner.
Requirements
- Excellent customer supporting skills.
- Needs to be able to communicate professionally in English and Dutch, both verbally and in writing.
- Knowledge of other European languages, especially French or Spanish, would be considered and asset
- Have previous knowledge of Dynamics 365 F&O/BC/ however training will be offered.
- Would be eager to be trained on MBS solutions.
- Participation in an out of hours support rota.
- May need to work after hours to ensure that we are keeping to SLAs.
Microsoft Business Solutions Overview
KPMG’s Microsoft Business Solutions team is committed to provide IT solutions and managed services to clients, in order to help them accomplish their technology enabled transformation programmes. This is carried out in collaboration with other companies of the group as well as selected business partners. Our work focuses on ERP/CRM Solutions, e-Commerce, Bespoke/Custom Development and Integration services.
Using our business and IT expertise we can help automate and transform organisations with the established business technology solutions in Dynamics 365.
Be the change and make the change. Join our talented and successful team and make the leap into the future.
Enjoy the benefits
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras, including business travel allowances and medical insurance for you and your family.
