Front Office Administrator

Our client is seeking to recruit a Front Office Administrator to join their boutique hotel. The selected candidate will play a crucial role in ensuring a smooth and pleasant experience for the guests.

Responsibilities include:

• Handling online and phone reservations;


• Greeting guests and assigning rooms;


• Managing check-in and check-out tasks efficiently;


• Informing customers about payment methods and verifying credit card data;


• Registering guests and collecting necessary information;


• Providing information about the hotel, available rooms, rates, and amenities;


• Coordinating with housekeeping to ensure rooms are clean and fully-furnished;


• Handling guests complaints in a timely and professional manner;


• Confirming group reservations and arranging personalized services for VIP customers and event attendees;


• Keeping records of bookings and payments updated;


• Engaging in any other task commensurate with the role.

Requirements:

• At least three years of experience working in a similar position;


• Flexibility to work night shifts;


• Excellent communication skills.

Kindly note that your application will be sent directly to the employer of this vacancy.

Keepmeposted - KMP-95532