Job Description
We are looking to hire numerous Engish speaking KYC Agents to join our growing team.
The ideal candidate will need to have experience in KYC / compliance / document verification.
Job Details:
- Carry out regular day to day responsibilities of a KYC Agent
- Review, analyze and approve KYC analysis of high-risk clients
- Evaluate and identify applicable risks and appropriate mitigants
- Work on KYC related escalations from KYC, payments and the general support departments
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Promptly and thoroughly verifying customer documents
- Communicating with customers through various channels including live chat, email and calls
- Performing all compliance duties in relation to the business requirements
- Knowing our products inside and out
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
- Handle KYC queries and exception requests from the Business
- Participate in KYC related meetings, calls and committees
Requirements:
- High level of strong communication skills (English language) both written and verbal
- KYC/Compliance background and experience is a must
- Strong working ethic
- Excellent interpersonal skills: empathy, patience, attentive and with a passion for delivering customer excellence
- Strong IT skills – we need someone who can easily work in a fast-paced environment and has an ‘above average’ typing speed
- Good initiative
- Adaptability – we need people who are completely adaptable and welcome changes
- Flexibility – we need people who are happy and flexible to work on a shift basis including weekends, night shifts and public holidays
- Confidence – we need people who have confidence in their own abilities
- Ambition and drive – people who wish to grow within the company and want to progress in their careers
