KYC Agent

We are looking to hire numerous Engish speaking KYC Agents to join our growing team.

The ideal candidate will need to have experience in KYC / compliance / document verification.

Job Details:

• Carry out regular day to day responsibilities of a KYC Agent


• Review, analyze and approve KYC analysis of high-risk clients


• Evaluate and identify applicable risks and appropriate mitigants


• Work on KYC related escalations from KYC, payments and the general support departments


• Maintaining a positive, empathetic and professional attitude toward customers at all times


• Promptly and thoroughly verifying customer documents


• Communicating with customers through various channels including live chat, email and calls


• Performing all compliance duties in relation to the business requirements


• Knowing our products inside and out


• Communicating and coordinating with colleagues as necessary


• Ensure customer satisfaction and provide professional customer support


• Handle KYC queries and exception requests from the Business


• Participate in KYC related meetings, calls and committees

Requirements:

• High level of strong communication skills (English language) both written and verbal


• KYC/Compliance background and experience is a must


• Strong working ethic


• Excellent interpersonal skills: empathy, patience, attentive and with a passion for delivering customer excellence


• Strong IT skills - we need someone who can easily work in a fast-paced environment and has an ‘above average’ typing speed


• Good initiative


• Adaptability - we need people who are completely adaptable and welcome changes


• Flexibility - we need people who are happy and flexible to work on a shift basis including weekends, night shifts and public holidays


• Confidence - we need people who have confidence in their own abilities


• Ambition and drive - people who wish to grow within the company and want to progress in their careers

 

Arringo Ltd - KMP-54153