Commis Waiter / Waitress

As a Commis Waiter / Waitress at our 2* Michelin restaurant, ION Harbour, you will play a pivotal role in creating an unforgettable dining experience for our guests. Working closely with the front-of-house team, you will assist in delivering exceptional service that reflects the restaurant’s commitment to excellence.

This is the perfect opportunity for someone who is passionate about the hospitality industry and is eager to develop their skills and knowledge within a high-end restaurant setting. If you have a positive attitude, excellent communication skills, and a willingness to learn and grow, we invite you to apply for this exciting role.

Duties and responsibilities

• Assists in setting up tables with utensils, glassware and tableware in accordance with the restaurant’s standards.


• Monitors and maintains the cleanliness and appearance of tables throughout service, promptly clearing used dishes and utensils.


• Keeps a keen eye on tables and alert servers if drinks require refilling.


• Prepares and serves bread baskets and other condiments to guests.


• Collaborates with the Chef de Rang and other team members to take and deliver food and beverage orders accurately and efficiently.


• Familiarise yourself with the menu offerings, ingredients and preparation methods to assist guests with any inquiries.


• Be attentive to guests’ needs throughout their dining experience, promptly addressing requests and providing exceptional customer service.


• Assists in the clearing and resetting tables efficiently after each course, maintaining a clean and orderly dining area.


• Ensures that all silverware, glassware and serving equipment are polished to perfection and ready for service.


• Maintains an adequate supply of clean linen by retrieving clean linen and delivering dirty linen to the Hotel’s Linen department.


• Ensures that all stations are stocked with the necessary items.


• Offers assistance to senior service team members and management as needed to maintain a seamless and efficient dining service.


• Follows all safety, sanitation and hygiene protocols to create a safe and pleasant dining environment.


• Carries out other job-related duties as required.

Qualifications and experience

• A minimum of 1 year of previous experience working in a Michelin-starred or fine dining establishment.


• Possess a genuine passion for providing exceptional customer service and an eagerness to learn and develop within the industry.


• Outstanding communication skills, with fluency in the English language. Knowledge of other languages is considered an asset.


• Excellent interpersonal skills, with a friendly and courteous demeanour.


• Ability to work effectively in a fast-paced environment, while maintaining composure and attention to detail.


• A positive and proactive attitude with a willingness to work as part of a team.


• Has a strong work ethic and a commitment to upholding the restaurant’s high standards.


• Required to work shifts, including weekends and public holidays.

Lifestyle and career benefits
At ION Harbour, we are committed to providing our employees with an exceptional working experience that goes beyond just a job. When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. These include:

• Competitive salary package including monthly service charge on top of the basic salary.


• Private health insurance


• Healthy minds work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions.


• Free meals provided during shifts.


• State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area.


• Free transport home after late-night shifts


• Complimentary laundry service for your uniforms


• Sponsorship of work permit costs.


• High-quality training and development programmes to enhance your skills.


• Experience working in Malta's only two Michelin-star restaurant, alongside a globally renowned chef.


• Opportunities for secondments or training visits at Umbrel restaurants worldwide, including the UK and Hong Kong.


• A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change.


• Exciting opportunities for career growth and progression within our global network of restaurants and hotels.


• A diverse and inclusive environment where everyone is valued.

Languages

• English.