IT Support Officer

Insignia Cards Ltd

Job Ref: KMP-57242

Insignia Cards Ltd Logo

Basis

Full-Time

Apply by

07-Feb-2021

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The Role
Insignia are currently hiring a skilled IT Support Officer who will be ultimately responsible for the company’s offices day to day IT operations, keeping it up and running and proposing improvements where necessary.

Responsibilities:

  • To provide technical support including installation, configuration, upgrades, maintenance, cabling and connectivity, as well as repairing and replacing standard network, hardware and peripherals in an effective and timely manner.

  • To implement new software, hardware, and communication solutions and continuously upgrade and improve the Company’s IT infrastructure.

  • To provide all aspects of technical support and assistance to internal clients / end-users.

  • To carry out desktop, systems and network support, administrative and housekeeping activities.

  • To carry out system administration function on the entire IT infrastructure.

  • To accurately perform requests for add-on’s, moves, deletes and changes to desktop computers and network connections as per the business requirements.

  • To track incoming service requests and keep all users informed on the progress of their request.

  • To upgrade systems to reflect changes in objectives, equipment, software, utilisation and performance requirements.

  • To liaise with software / hardware suppliers, procure, configure and implement the required infrastructure.


Knowledge and Skills:

  • Preferably a diploma in IT or Computing.

  • At least three-year experience of working within a technical support role is necessary.

  • Preferably be proficient with tools which automate or assist part of the implementation or monitoring process.

  • Must have a good working knowledge of an IT infrastructure (hardware, databases, operating systems, local area networks, etc.).

  • Must possess good communication skills.

  • Must be willing to be on-call.

  • Must be able to deal with and solve problems quickly and accurately.


Insignia Cards Ltd - KMP-57242

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