IT Support Officer

  • Basis:  Full-Time
  • Closing Date:  07 Feb, 2021
  • Job Ref:  KMP-57242

Job Description

The Role
Insignia are currently hiring a skilled IT Support Officer who will be ultimately responsible for the company’s offices day to day IT operations, keeping it up and running and proposing improvements where necessary.

Responsibilities:

  • To provide technical support including installation, configuration, upgrades, maintenance, cabling and connectivity, as well as repairing and replacing standard network, hardware and peripherals in an effective and timely manner.
  • To implement new software, hardware, and communication solutions and continuously upgrade and improve the Company’s IT infrastructure.
  • To provide all aspects of technical support and assistance to internal clients / end-users.
  • To carry out desktop, systems and network support, administrative and housekeeping activities.
  • To carry out system administration function on the entire IT infrastructure.
  • To accurately perform requests for add-on’s, moves, deletes and changes to desktop computers and network connections as per the business requirements.
  • To track incoming service requests and keep all users informed on the progress of their request.
  • To upgrade systems to reflect changes in objectives, equipment, software, utilisation and performance requirements.
  • To liaise with software / hardware suppliers, procure, configure and implement the required infrastructure.

Knowledge and Skills:

  • Preferably a diploma in IT or Computing.
  • At least three-year experience of working within a technical support role is necessary.
  • Preferably be proficient with tools which automate or assist part of the implementation or monitoring process.
  • Must have a good working knowledge of an IT infrastructure (hardware, databases, operating systems, local area networks, etc.).
  • Must possess good communication skills.
  • Must be willing to be on-call.
  • Must be able to deal with and solve problems quickly and accurately.