Fraud and Disputes Specialist

Company Overview:
Insignia is one of the most bespoke high-end lifestyle management and payment service groups in the world. We are seeking a Fraud and Disputes Specialist to join Insignia Cards Ltd, a financial institution providing card products and services to clients in Malta and other European countries.

An exciting opportunity for the right individual who is seeking a career within a dynamic company, fast expanding both locally and internationally.

The Role
With growth across the institution, this role is critical to ensure a robust and measured business across our businesses.

Key requirements and personal profile:

• Manages all facets of fraud detection and prevention within the company.


• Opens disputes and handling chargebacks interviews individuals involved and may provide assistance to law enforcement.


• Maintain proper documentation for each fraud case.


• Due to the nature of service, the role is expected to exhibit flexibility around the clock when required for severe incidents and escalations.


• Performs analysis of high-risk purchases / transactions and carries out ongoing transaction reviews both from a fraud and AML perspective.


• Analyze data to identify fraud trends and use trends to help develop new 'fraud rules'.


• Documenting processes and developing procedures to ensure minimal risk of fraud.


• Communicates with card schemes, card scheme members, card acceptors and cardholders to ensure their account safety and prevent loss.


• Investigates and analyzes the causes, methods and process of fraud activities and generates credit card fraud prevention and analysis reports.


• Collaborates with other departments (e.g., risk, internal audit, operations and etc.) to direct fraud / compliance issues to appropriate existing channels for investigation and resolution.


• Ad hoc queries and projects.

AML Responsibilities:

• Communication with Insignia officers and other employees involved in the maintenance of internal control standards.


• Provide AML/CFT advisory support about transaction monitoring to internal stakeholders where required.


• Amend, create new transaction monitoring rules when required.


• Create or change internal processes for reporting and analysis of transactions.


• Assisting the Compliance team in conducting standard and/or enhanced customer due diligence reviews for any clients performing unusual / suspicious transaction activity.


• Processing of priority requests from local authorities.


• Ensure that filings are completed accurately, timely and meeting regulatory requirement.


• Understands and stays current on the red flags and industry trends related to AML.


• Build and maintain positive and productive working relationships internally and externally.


• Escalate to the MLRO any suspicious / unusual activity.


• Review and disposition of periodic monitoring alerts.


• Perform periodic risk-based transaction and wire transfer activity monitoring to detect and report any potentially suspicious activity.


• Work with account officers to obtain information, conduct investigations, discuss account activity, and to review compliance requirement issues.


• Conduct investigations as a result of internal or official requests.


• Participate in the preparation of monthly reports to local management.


• Stay informed of news and/or official reports directly related to customers, particularly regarding their possible involvement with money laundering or terrorist activities.


• Participate in seminars, training and workshops to stay updated on anti-money laundering and anti-fraud issues and regulations.


• Assists in ad hoc projects (e.g. new process / tool implementation, control remediation, as may be required).

The ideal candidate will have:

• Minimum of three years’ experience in the field.


• Bachelor's degree in a related field is considered an asset.


• Flexible and willingness to work flexibly if required, driven by volumes and requirements.


• An articulate communicator with the ability to lead, manage and incentivise the team.


• Customer focused with a passion to work closely with other internal stakeholders and teams.

Based: Valletta
Insignia Cards Ltd - KMP-55550