Fraud and Disputes Specialist

  • Basis:  Full-Time
  • Closing Date:  28 Oct, 2020
  • Job Ref:  KMP-55550

Job Description

Company Overview:
Insignia is one of the most bespoke high-end lifestyle management and payment service groups in the world. We are seeking a Fraud and Disputes Specialist to join Insignia Cards Ltd, a financial institution providing card products and services to clients in Malta and other European countries.

An exciting opportunity for the right individual who is seeking a career within a dynamic company, fast expanding both locally and internationally.

The Role
With growth across the institution, this role is critical to ensure a robust and measured business across our businesses.

Key requirements and personal profile:

  • Manages all facets of fraud detection and prevention within the company.
  • Opens disputes and handling chargebacks interviews individuals involved and may provide assistance to law enforcement.
  • Maintain proper documentation for each fraud case.
  • Due to the nature of service, the role is expected to exhibit flexibility around the clock when required for severe incidents and escalations.
  • Performs analysis of high-risk purchases / transactions and carries out ongoing transaction reviews both from a fraud and AML perspective.
  • Analyze data to identify fraud trends and use trends to help develop new ‘fraud rules’.
  • Documenting processes and developing procedures to ensure minimal risk of fraud.
  • Communicates with card schemes, card scheme members, card acceptors and cardholders to ensure their account safety and prevent loss.
  • Investigates and analyzes the causes, methods and process of fraud activities and generates credit card fraud prevention and analysis reports.
  • Collaborates with other departments (e.g., risk, internal audit, operations and etc.) to direct fraud / compliance issues to appropriate existing channels for investigation and resolution.
  • Ad hoc queries and projects.

AML Responsibilities:

  • Communication with Insignia officers and other employees involved in the maintenance of internal control standards.
  • Provide AML/CFT advisory support about transaction monitoring to internal stakeholders where required.
  • Amend, create new transaction monitoring rules when required.
  • Create or change internal processes for reporting and analysis of transactions.
  • Assisting the Compliance team in conducting standard and/or enhanced customer due diligence reviews for any clients performing unusual / suspicious transaction activity.
  • Processing of priority requests from local authorities.
  • Ensure that filings are completed accurately, timely and meeting regulatory requirement.
  • Understands and stays current on the red flags and industry trends related to AML.
  • Build and maintain positive and productive working relationships internally and externally.
  • Escalate to the MLRO any suspicious / unusual activity.
  • Review and disposition of periodic monitoring alerts.
  • Perform periodic risk-based transaction and wire transfer activity monitoring to detect and report any potentially suspicious activity.
  • Work with account officers to obtain information, conduct investigations, discuss account activity, and to review compliance requirement issues.
  • Conduct investigations as a result of internal or official requests.
  • Participate in the preparation of monthly reports to local management.
  • Stay informed of news and/or official reports directly related to customers, particularly regarding their possible involvement with money laundering or terrorist activities.
  • Participate in seminars, training and workshops to stay updated on anti-money laundering and anti-fraud issues and regulations.
  • Assists in ad hoc projects (e.g. new process / tool implementation, control remediation, as may be required).

The ideal candidate will have:

  • Minimum of three years’ experience in the field.
  • Bachelor’s degree in a related field is considered an asset.
  • Flexible and willingness to work flexibly if required, driven by volumes and requirements.
  • An articulate communicator with the ability to lead, manage and incentivise the team.
  • Customer focused with a passion to work closely with other internal stakeholders and teams.

Based: Valletta