Service Advisor

Industrial Motors Ltd specialises in Automotive and has an exciting opportunity for an enthusiastic Service Advisor to join our dynamic team.

You will be responsible for ensuring an enhanced level of customer satisfaction and customer loyalty. You are the ‘face’ of the company and the vital link in ensuring that the customers’ requirements are valued and executed at the highest standards.

Tasks

• Set up and schedule appointments to ensure that the workshop’s availability is maximised.


• Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly.


• Create job cards and attach the relevant documents correctly, such as VHC, vehicle information and recalls.


• Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders.


• Identifying recalls and immediately informing all clients affected, take immediate action, and process all information / job cards.


• Notify client if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary.


• Allocate and monitor ‘client waiting’ appointments correctly.


• Communicate and keep team leaders abreast regarding the status of works, queries, etc. Monitor the daily log sheet.


• Contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly.


• Confirm with clients any additional / future repairs / ordering of parts.


• Identify repeat repair concerns and process job cards to the team leaders for immediate action. Prepare weekly job cards for filing and warranty job cards for processing.


• Contact customers for vehicle collection.


• Request approvals for government purchase orders and vehicle collection.


• Register service packs for new vehicles and upgrade existing service packs.


• Process cash deposits when necessary.


• Prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered. Handle invoicing of credit accounts and internal job cards including PDI.

Skills

• Excellent communication both in Maltese and English.


• Work on own initiative.


• Time management.


• Service orientation.

Qualifications and Experience

• O' level standard of education.


• Basic understanding of basic motor vehicle components.


• Previous experience in a similar role will be considered an asset.

Benefits

• Health insurance.


• Loyalty card.

All personal data will be treated in strict confidence.
Industrial Motors Limited - IML/SA-08/24