Assistant Reservations Manager (English & Italian Speaking)

The Bay Street Group boasts a diverse portfolio centered around three entertainment-focused pillars: Retail, Hospitality, and Food and Beverage. The Bay Street Shopping Complex provides a delightful blend of high street brands with over 50 retail outlets, restaurants, services, family entertainment, and even houses the four-star be.HOTEL. Additionally, the Group proudly manages the award-winning 5-star Hyatt Regency Malta and operates the Rainforest Café Malta franchise within the Bay Street Shopping Complex.

As an Assistant Reservations Manager, you will be responsible for overseeing the reservations process for our four-star hotel, be.HOTEL and the 5-star-hotel Hyatt Regency Malta, ensuring that all bookings are handled efficiently and accurately. You will work closely with our sales and operations teams to ensure a seamless experience for our guests.

Responsibilities include:

• Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion


• Provide direction and leadership to the Reservations team, assisting them to achieve their potential and achieve overall departmental objective


• Ensure all administrative procedures are completed accurately and in accordance with the departmental and brand guidelines


• Monitor and maintain reservation systems to ensure accuracy


• Communicate with guests to confirm reservation details and provide necessary information


• Maintain accurate records of reservations and guest information


• Train, supervise and mentor reservation team members to ensure high-quality service


• Develop and implement strategies to increase reservations and revenue


• Collaborate closely with the management team, prioritizing the overall success of the hotel and guest satisfaction

Requirements:

• Proven experience in a reservations or customer service role, preferably in the hospitality industry is a must


• Strong leadership and team management skills


• Excellent written and verbal communication skills in both English and Italian


• Proficiency in reservation systems and software

Benefits:

• Meals on duty and free parking provided

Hyatt Regency Malta - KMP-92243