Job Description
The Porter will serve as the first point of contact to assist our guests with their luggage and to provide great customer service throughout their stay.
Responsibilities:
- Arrange for taxi services upon request
- Comply with health and safety regulations
- Deliver newspapers to guestrooms
- Direct guests to the reception area for check-in / check-out
- Ensure building entrance is always free from clutter
- Follow evacuation rules in case of emergencies
- Greet and welcome all guests in a polite and friendly manner
- Maintain appearance, cleanliness and safety standards in the hotel at all times
- Run errands for guests as necessary
- Take suitcases and bags from guests or passengers checking in/checking out and, where applicable, tag them and provide customer identification slips
Qualifications & Assets:
- Able to work on a shift basis, evenings and weekends
- Good physical condition (e.g. to lift heavy equipment and luggage)
- Have good communication skills to interact with cleaning staff, technicians and guests
- Previous work experience will be considered an asset
