Job Description
The Restaurant Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. The candidate must possess strong leadership skills and personnel management skills which should be accompanied by a customer service orientation and commitment to company values and image.
Responsibilities:
- Address customers’ complaints to ensure their satisfaction and repeat business opportunities
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Counsel and discipline employees when and as necessary
- Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers
- Delegate tasks to direct reports in line with skill, knowledge and ability; and where necessary identify skill gaps and training requirements
- Ensure that relevant information is communicated to direct reports enabling them to effectively carry out their functions
- Implement policies that will maintain future restaurant operations
- Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff
- Monitor compliance with safety and hygiene regulations
- Oversee the training of new employees
- Promote the brand in the local community through word-of-mouth and events
- Process payroll for all restaurant staff members
- Review sales and beverage costs; reconcile any discrepancies in accounting and ensure proper cash management
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Regularly review product quality and research new vendors
- Schedule staff members to ensure that all shifts are properly manned and that any staff shortages are addressed properly
- Set targets and goals for team members and assist them in reaching these goals in a time efficient manner
- Work collaboratively with a range of internal and external stakeholders
Qualifications & Assets:
- Ability to diffuse tense situations and resolve conflicts
- Ability to make decisive decisions, delegate responsibilities and maximise resources
- Ability to work variable shift pattern including evenings, public holidays and weekends
- Attention to details, detail-oriented personality
- Excellent computer, problem-solving, and customer service skills
- Exceptional communication and interpersonal skills
- Knowledge of basic accounting principles, personnel management and marketing
- Minimum of 5 years’ experience as a Restaurant Manager or similar role
- Previous experience and track record managing people successfully
- Proficiency with point-of-sale software
