Restaurant Manager

The Restaurant Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. The candidate must possess strong leadership skills and personnel management skills which should be accompanied by a customer service orientation and commitment to company values and image.

Responsibilities:

• Address customers’ complaints to ensure their satisfaction and repeat business opportunities


• Control operational costs and identify measures to cut waste


• Create detailed reports on weekly, monthly and annual revenues and expenses


• Counsel and discipline employees when and as necessary


• Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers


• Delegate tasks to direct reports in line with skill, knowledge and ability; and where necessary identify skill gaps and training requirements


• Ensure that relevant information is communicated to direct reports enabling them to effectively carry out their functions


• Implement policies that will maintain future restaurant operations


• Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff


• Monitor compliance with safety and hygiene regulations


• Oversee the training of new employees


• Promote the brand in the local community through word-of-mouth and events


• Process payroll for all restaurant staff members


• Review sales and beverage costs; reconcile any discrepancies in accounting and ensure proper cash management


• Recommend ways to reach a broader audience (e.g. discounts and social media ads)


• Regularly review product quality and research new vendors


• Schedule staff members to ensure that all shifts are properly manned and that any staff shortages are addressed properly


• Set targets and goals for team members and assist them in reaching these goals in a time efficient manner


• Work collaboratively with a range of internal and external stakeholders

Qualifications & Assets:

• Ability to diffuse tense situations and resolve conflicts


• Ability to make decisive decisions, delegate responsibilities and maximise resources


• Ability to work variable shift pattern including evenings, public holidays and weekends


• Attention to details, detail-oriented personality


• Excellent computer, problem-solving, and customer service skills


• Exceptional communication and interpersonal skills


• Knowledge of basic accounting principles, personnel management and marketing


• Minimum of 5 years’ experience as a Restaurant Manager or similar role


• Previous experience and track record managing people successfully


• Proficiency with point-of-sale software

Hugo’s Burger Bar - KMP-54172