Restaurant Manager

  • Basis:  Full-Time
  • Closing Date:  26 Jul, 2020
  • Job Ref:  KMP-54172

Job Description

The Restaurant Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. The candidate must possess strong leadership skills and personnel management skills which should be accompanied by a customer service orientation and commitment to company values and image.

Responsibilities:

  • Address customers’ complaints to ensure their satisfaction and repeat business opportunities
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Counsel and discipline employees when and as necessary
  • Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers
  • Delegate tasks to direct reports in line with skill, knowledge and ability; and where necessary identify skill gaps and training requirements
  • Ensure that relevant information is communicated to direct reports enabling them to effectively carry out their functions
  • Implement policies that will maintain future restaurant operations
  • Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff
  • Monitor compliance with safety and hygiene regulations
  • Oversee the training of new employees
  • Promote the brand in the local community through word-of-mouth and events
  • Process payroll for all restaurant staff members
  • Review sales and beverage costs; reconcile any discrepancies in accounting and ensure proper cash management
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Regularly review product quality and research new vendors
  • Schedule staff members to ensure that all shifts are properly manned and that any staff shortages are addressed properly
  • Set targets and goals for team members and assist them in reaching these goals in a time efficient manner
  • Work collaboratively with a range of internal and external stakeholders

Qualifications & Assets:

  • Ability to diffuse tense situations and resolve conflicts
  • Ability to make decisive decisions, delegate responsibilities and maximise resources
  • Ability to work variable shift pattern including evenings, public holidays and weekends
  • Attention to details, detail-oriented personality
  • Excellent computer, problem-solving, and customer service skills
  • Exceptional communication and interpersonal skills
  • Knowledge of basic accounting principles, personnel management and marketing
  • Minimum of 5 years’ experience as a Restaurant Manager or similar role
  • Previous experience and track record managing people successfully
  • Proficiency with point-of-sale software