Job Description
The Hilton Malta prides itself on having excellent conference and events facilities including a large conference centre catering for a large number of prestigious international conventions, and corporate and social events.
Reporting to the Food and Drink Manager, we are seeking to recruit an experienced Conference and Events Operations Manager to form part of our highly reputable Food and Drink team. The C&E Operations Manager is responsible for the successful management and commercial performance of all C&E Operations in the hotel.
This is a key role in the F&B leadership team.
The role of the Conference and Events Manager is
- Commercial Performance
- Achieve the C&E Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience
- Partner with the Commercial teams to develop proposals for market-leading conferences and events, including pricing and set up
- Manage the C&E Operations budget and forecast to support achievement of the hotel’s commercial goals
- Review departmental results – including sales, costs, profit margins, client satisfaction – and take action with the F&B management team to improve performance
- Excellent Food and Beverage
- Partner with the Culinary and Commercial teams to create attractive C&E concepts, menus, products and promotions that drive revenue and profit and meet client expectations
- Deliver high-quality, well-presented food and drink to meet customers’ needs – and Instagram feeds!
- Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste
- Exceptional Guest Experiences
- Lead your team to deliver exceptional customer experiences, making sure they provide authentic personalised service and in-depth product knowledge
- Ensure conferences and events are set up correctly, managed efficiently and meet client specifications
- Develop great client relationships, recognizing repeat clients and their preferences to improve loyalty
- Review and act on customer feedback, taking prompt action to resolve client and customer complaints and improve loyalty
Great Working Environment
- Lead, develop and inspire the C&E Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals
- Practice great people management, from recruitment to training to succession planning and recognition
- Develop an efficient C&E Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines. This may include working with contractors, outsource agencies or casuals to maintain flexible workforce solutions
Day-To-Day Essentials
- Ensure C&E operations strictly comply with all regulations (including health, safety and hygiene, food safety, and that potentially hazardous situations are identified, reported and corrected
- Work with the Purchasing team to select suppliers and create efficient purchasing processes
- Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times
- Keep up to date with consumer trends and competitor activity to drive innovation and ensure C&E propositions maintain market attractiveness
We’re looking for an inspirational leader who is passionate about conferences and events, with at least 3 years’ experience in a similar role. Experience in a similar, high volume type of operation would be an advantage.
To be successful in this position you will have
- Commercial focus, with a demonstrated ability to deliver exceptional business performance and results
- Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments
- Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to client negotiations
- Customer focus, maintaining the highest standards of service and quality to create memorable customer experiences
- Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local authorities and clients
- Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure
- You will be also fluent in English and comfortable using F&D systems and MS Office
In exchange, we offer a competitive salary package as well as a number of Hilton Benefits. This is an Assistant HOD position.
