Technical Support Officer

Hili Ventures Ltd

Job Ref: KMP-56359

Hili Ventures Ltd Logo

Basis

Full-Time

Apply by

17-Dec-2020

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Hili Ventures is seeking to recruit a Technical Support Officer to join its growing Group IT Team. Based in Malta and reporting to the Group ICT Operations Manager, the Technical Support Officer possesses a diverse skill set, including excellent communication and technical skills and the ability to solve complex issues in the shortest possible time.

Responsibilities

  • Answers incoming support calls,

  • Updates the Service Management System,

  • Provides first and second line support in a timely fashion, while providing the highest level of customer service,

  • Escalates to support teams or contractors appropriately.


Requirements
The successful candidate should:

  • Possess two years’ experience and technical qualifications in IT,

  • Will be proficient in the application of Microsoft systems (Office 365 suite, Server and end-user Device Operating System, Active Directory, DNS, DHCP, GPOs),

  • Possesses a good knowledge of Apple operating systems, effective documentation skills,

  • Possesses a basic knowledge of networking (basic switching, patching).


Candidates with CompTIA, Apple Certification, Microsoft MCP / MSCA and / or ITIL certification will be given preference.
Hili Ventures Ltd - KMP-56359