Job Description
We’re looking for an IT Administrator to join our team.
We could go on and on about our dedication and passion for online gaming, our decades of experience in the online casino business, we could tell you about how trustworthy we are, that our reputation is spotless, that you’ll feel safe and challenged with us. Then again, trust is something earned and we’ll show ourselves to be worthy of your trust.
Job overview
The IT Administrator provides remote and onsite support, troubleshooting technical issues and ensuring efficient onboarding/offboarding processes. Key responsibilities include managing user requests through Jira, setting up and maintaining hardware, software, and licenses, and monitoring network performance and security.
So go on then! See how you can roll with us!
You’ll be responsible for
- Provide timely onsite and remote support to troubleshoot and resolve end-user issues.
- Proactively monitor and respond to user IT requests within Jira Service Management, ensuring timely resolution and maintaining high levels of user satisfaction.
- Oversee onboarding and offboarding processes to ensure appropriate system and application access is granted and removed accordingly.
- Set up hardware, software, and access for new hires; retrieve and secure company equipment from departing employees.
- Ensure employees have necessary hardware and software, including licenses, and maintain an inventory of IT assets.
- Track, manage, and order equipment and licenses, coordinating with vendors for procurement and issue resolution.
- Monitor and maintain network and system performance, including LAN/WAN, VPN, and network security configurations.
- Set up and maintain operating systems on end-user workstations and manage patches according to organizational policies.
- Manage Jira and Confluence platforms, configuring project permissions, workflows, dashboards, and templates.
- Provide training to users on best practices for Jira, Confluence, Slack, and other tools to ensure effective adoption throughout the organization.
- Maintain accurate and up-to-date IT documentation, including incident response procedures, security protocols, and infrastructure configurations.
- Enforce compliance with IT security policies and data protection practices, aligning with industry standards.
- Implement and regularly update security protocols, including firewalls, antivirus software, and operating system patches.
- Monitor systems for security risks and vulnerabilities, staying informed on emerging threats to update security measures accordingly.
You’ll need to have
- Proven experience in technical support, troubleshooting, and resolving end-user hardware/software issues across Windows, MacOS, and Linux systems, including installation, configuration, and maintenance.
- Solid understanding of network infrastructure, including LAN/WAN, VPNs, firewalls, and network security, with experience in monitoring and securing network performance.
- Proficiency with help desk or ticketing systems (e.g., Jira Service Management) for managing, and tracking IT support requests to ensure timely resolution and user satisfaction.
- Hands-on experience in user account management, access control, and permissions across multiple systems, along with configuration of IT hardware, software, and peripherals for employee onboarding and offboarding.
- Skilled in IT asset management, including tracking and maintaining inventory of hardware and software licenses, as well as coordinating with vendors for procurement.
- Knowledgeable in IT security practices, regulatory compliance, and security tools such as firewalls and antivirus software, including patch management and vulnerability mitigation.
- Ability to develop and maintain comprehensive IT documentation, including incident response protocols, system configurations, and compliance policies.
- Experienced in administering collaboration and project tools (e.g., Jira, Confluence, Slack), including configuring permissions, templates, and workflows for organizational needs.
- Strong commitment to high-quality user support and satisfaction, with excellent analytical and troubleshooting skills for efficient problem resolution.
- Clear communication and training skills for interacting with users across technical skill levels, with attention to detail in documentation, task tracking, and process implementation.
- Collaborative mindset for working effectively across departments, ensuring consistent alignment with organizational standards and objectives.
- Minimum of 3 years in an IT support or system administration role, with demonstrated experience in managing IT infrastructure and user support.
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Knowledge / experience within the gaming industry is considered a plus.
What we offer
- Competitive salary based on experience and skills.
- Growth opportunities and career development.
- Hybrid work model, offering flexibility between remote and office-based work.
- Daily lunch is provided at the office.
- Comprehensive health insurance coverage.
- Home office budget to support remote working.
- Fantastic office location with modern amenities.
- Employee Assistance Programme for employee’s wellbeing.
- Regular company events to foster team spirit.
- On-site parking for employees.
