Software Support Executive

Do you have previous experience and are looking for a fresh start?

If you are, do not hesitate to read the below!

GCS Malta is looking for a Software Support Executive to join one of Malta’s leading software provider companies.

Responsibilities:

• Answering and prioritizing user requests for software and networking issues.


• Handling client calls during office hours and gathering information for diagnostics.


• Identifying hardware-related problems and troubleshooting user issues.


• Logging calls, updating the knowledge base, and preparing incident reports.


• Consulting with programmers on software errors and improvements.


• Testing software and hardware for usability.


• Training users and installing software at client sites.


• Analysing client needs and providing ongoing software support.

The ideal candidate must have previous experience in a similar role, as it is considered an asset.

Possess strong organizational, teamwork, and customer service skills, with the ability to quickly identify and resolve problems.

Excellent communication skills, with a commitment to continuously expanding knowledge and sharing expertise with others.

What are you waiting for?

Apply now!
GCS Malta - KMP-95404