Health Customer Support Executive

Have you always wanted to be part of a winning team?

We are looking for people who always look higher, reach further: Achievers.

Do you want to form part of a dynamic team, at the forefront of their industry?

To work in an environment with opportunities for growth and a rewarding career?

Then we want to hear from you.

The Role
We are looking to recruit a Customer Support Executive to join our young and dynamic team in the Health department.

This role is ideal for someone who has experience in working within a customer service environment and with a medical background.

Main duties will include but are not limited to

• Providing insurance quotations and underwriting new business.


• Handling enquiries from customers, branches and intermediaries.


• Seeing to walk-in customers, answering incoming calls and email enquiries.


• Issuing new policies and renewals.


• Developing and following up list of prospective clients.

Requirements

• Previous experience in customer service, preferably in a healthcare setting.


• Strong communication skills, both verbal and written.


• Ability to handle sensitive information with confidentiality and professionalism.


• Ability to work as part of a team or on own initiative.

Education and Experience

• Advanced level of education.


• Proficiency in Microsoft Office.


• Excellent analytical and decision-making skills.


• Attention to detail and communication skills.


• Fluent in spoken and written English. Knowledge of the Maltese language would be an asset.


• Team player with the ability to work independently.


• Preference will be given to candidates who have a qualification in Insurance or are in the final stages of obtaining one. A medical background will be considered an asset.

Benefits and perks

• Generous remuneration package.


• Competitive salary.


• Exclusive discounts: Save on insurance products, gym memberships, retail outlets and more.


• Clothing allowance: Financial support for purchasing work attire.

Work-Life Balance

• Summer hours: Enjoy shorter working hours during the summer months


• Child sick leave: Additional special paid child sick leave and utilisation of own sick leave to care for sick child


• Carers’ leave: Additional special paid leave to care for sick relative

Health and Wellbeing

• Comprehensive insurance coverage: Includes life, personal accident and health insurance


• Consultation clinic: Monthly on-site General Practitioner to address employee health and wellness needs


• Mental health support: Confidential access to mental health support at company’s expense


• Eye test: VDU eye test for employees who make use of electronic equipment

Career Development

• Educational support: Study support and additional leave for study and exams


• Memberships: reimbursement for professional membership fees


• Bonus: Qualification allowance upon obtaining certain qualifications

Training and Professional Development

• Training: Regular training sessions held by experienced in-house trainers and professional training providers


• Online training: Access online courses and resources including CPD training sessions


• Seminars and conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals

Community and Social Engagement

• Social events: Join our fun and engaging social events


• Volunteering leave: Paid leave for volunteering activities


• Corporate social responsibility: Opportunity to support and impact social and environmental causes

Equal Opportunities
GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.

All applications will be treated in strictest confidence.
GasanMamo Insurance - KMP-94590